Leasing Consultant/ Resident Activities Coordinator

SUMMARY

The Leasing Consultant/Resident Activities Coordinator is responsible for effectively implementing leasing, marketing, and resident engagement programs to promote a positive image of the apartment community, drive resident retention, and assist management with resident programs. This role combines leasing expertise with coordinating activities and services to support residents in achieving self-sufficiency, educational advancement, and community engagement.

Affordable Housing experience is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leasing Consultant Responsibilities:

• Maintain detailed knowledge of the apartment community, amenities, and surrounding area.
• Conduct daily inspections of show apartments and ensure model units are in excellent condition.
• Handle all aspects of leasing, including greeting prospective residents, conducting tours, closing sales, processing applications, and finalizing lease agreements.
• Document and track prospect interactions via phone, email, or in person; maintain accurate market surveys.
• Collect and secure rental payments.
• Produce timely, accurate reports, including monthly market surveys, locator logs, and commission sheets.
• Monitor advertisements for accuracy and take corrective actions as needed.
• Assist in leasing events, promotions, and outreach community marketing efforts.
• Post advertisements to relevant platforms daily.
• Maintain organized and accurate office files.
• Ensure compliance with Fair Housing laws and other relevant regulations.
• Inspect vacant apartments and coordinate necessary preparations for leasing.
• Support the resident renewal program to promote retention.
• Report observed maintenance issues promptly.
• Adhere to company safety policies and utilize required safety equipment.
• Exhibit courteous and professional behavior towards residents, prospective residents, and colleagues.
• Be available for overtime, weekend, holiday, and evening work as approved by the supervisor.

Resident Activities Coordinator Responsibilities:

• Plan, organize, and execute a calendar of engaging resident activities and events to enhance community spirit and retention.
• Provide resource and referral information to residents for basic family needs, including transportation, medical care, addiction services, food assistance, housing aid, and more.
• Continuously network with community organizations, businesses, and churches to provide personal interest workshops, such as health and diet, parenting, arts and crafts, and self-esteem building.
• Organize social and holiday activities, community safety programs, and educational workshops.
• Market programs through flyers, newsletters, bulletin boards, and local advertisements.
• Develop and distribute monthly activity calendars.
• Complete and submit accurate monthly reports, including photos, sign-in sheets, flyers, newsletters, and projected calendars of events.
• Maintain documentation showing participation levels and progress.
• Develop and maintain community partnerships, including establishing a Steering Committee and holding regular meetings.
• Research and secure additional funding through grants, donations, and fundraising efforts.
• Assist managers with property newsletters, tenant meetings, and other administrative tasks as needed.
• Ensure the community center is clean and well-maintained.

EDUCATION (OR EQUIVALENT EXPERIENCE)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.
• Apartment management and/or sales experience required

SKILLS/KNOWLEDGE/ABILITIES REQUIRED

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.