What are the responsibilities and job description for the Community Digital Navigator position at Housing Works?
Description
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV / AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits :
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU
Compensation Range : $17 / hr - $18 / hr commensurate with experience
Overview :
This position supports Housing Works mission to connect new and existing clients / patients to programming through an efficient and friendly customer experience. The Community Digital Navigator works as an Extender to the Account Management team and provides a warm welcome for the clients the Account Managers are connecting to Housing Works.
The candidates for this position will need to be comfortable using a telehealth platform such as Healow or Doxy and will need to be able to coach patients through network issues and common obstacles that may be faced when using telehealth. The Community Digital Navigator will also be responsible for notetaking, registering patients into the Electronic Medical Record (EMR), creating, and updating patient charts, scheduling follow-up visits, and more. The Community Digital Navigator will travel to different off-site locations where the service will be provided with the possibility of remote work as the project progresses.
The person in this position would have to be sensitive, flexible, and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation, or other special needs as reflected in the ability to communicate with staff and / or clients. They would also have to uphold and advance the values, ethics, knowledge, and mission of Housing Works.
Responsibilities :
Essential Job Functions Primary :
- Schedule patient visits in EMR.
- Reach out to patients to confirm / cancel appointments.
- Assist in enrolling clients or registering patients in services
- Collect patient information and documents appropriate notes in EMR.
- Coach patients through technological issues, network difficulty, how to use telehealth platform.
- Maintains timely visits between patients and providers and keeps provider on schedule.
Secondary :
Minimum Requirements
Education :
Qualifications / Requirements :
Salary : $17 - $18
