Floating CoManager

Job Description

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation Range : $50,000 - $55,000 Commensurate with Experience

Overview: The Co Manager, under the direction of the Store Manager, is responsible for all administrative, operational, and merchandising functions of the store with the primary objective of meeting shop sales and profit plans. The Co Manager must ensure that customer service is prioritized over all other tasks and is responsible for the supervision, training and development of the employees and volunteers.

Responsibilities:

• Plan ahead to develop strategic and operational objectives for self and others to ensure work is completed efficiently. Adjust plan accordingly and celebrate success with the team.
• Set goals for the store team, manage execution, track progress, and measure results regularly using standard metrics including but not limited to; Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts and Conversion Rates.
• Responsible for ensuring compliance with all Housing Works policies and procedures and that all daily, weekly and monthly operational tasks are completed accurately and timely (inventory, paperwork, reports).
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction. This includes but is not limited to register operations, visual merchandising techniques, and store maintenance standards.
• Work with the Store Manager to recruit, interview, hire, and train all sales associates.
• Work with the Store Manager to conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Constantly review store environment to improve operations and merchandising.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards. This would include but is not limited to creating exciting displays, displays that promote upcoming events, and execute floor plans that feature and highlight premium quality product.

Customer Service and Sales

To understand and fully implement Housing Works’ customer service program which includes:

• The 10/4 Greeting
• The 4 Steps to Great Customer Service
• The 5 Steps to Handling Customer Complaints
• Showcase exemplary customer/donor service, including but not limited to greeting, saying thank you, and explaining policies clearly and politely to the satisfaction of the customer.
• Prioritize assisting customers over all other store tasks.
• Be able to service multiple customers at one time with courtesy and sincerity.
• Employ suggestive selling techniques to better meet the customer’s needs.
• Know the daily sales goals and upcoming events or promotions.
• Effectively plan for events by identifying event quality merchandise and/or appropriately themed merchandise.
• Actively promote upcoming events, sales, promotions and Housing Works mission at all stations and at all times.
• Assist with marketing store in neighborhood, especially during upcoming events.
• Cultivate relationships with repeat customers in order to serve them better.
• Preserve positive work-atmosphere by communicating with coworkers, volunteers, supervisors and customers/donors cordially and effectively.

Point of Sale/Cash Wrap:

• Complete cash/charge transactions quickly and accurately, bag purchases efficiently and communicate upcoming events and promotions to the customer.
• Conduct furniture sales as outlined in policies and procedures manual.
• Maintain register cleanliness, cash wrap area must be clean and uncluttered, bags and supplies must be stocked and organized for efficiency.

Donations:

• Greet and thank donors with walk-in donations and provide excellent customer service as per the Housing Works’ customer service program.
• Offer Donor Inventory Form and provide assistance as necessary to the donor.
• Process merchandise according to store standards.
• Efficiently distribute goods to proper locations, taking into account all safety/processing guidelines.

General Duties/Asset Protection:

• Maintain cleanliness and organization of sales floor, stock rooms, cash wrap, and fitting rooms.
• Demonstrate a high degree of integrity and enforce/uphold all Housing Works policies and procedures.
• Utilizing the 10/4 greeting, acknowledge all customers, monitor fitting rooms and be aware of potential theft/tag switching.
• Ensure register, cash handling and banking practices are in compliance with Housing Works policies and procedures.
• Ensure that inventory and pricing guidelines are complied with and maintained.
• Report unsafe working conditions immediately and demonstrate safe work habits.

Housing Works Ambassador:

• Participate in at least one direct action per quarter aimed at ending the twin crises of homelessness and HIV/AIDS.
• Know the Housing Works’ Mission Statement and goals and be able to inform and discuss with customers.

Create Volunteer Culture:

• Embrace the Volunteer Toolkit and implement guidelines into the daily work plan.
• Create and maintain a welcoming environment for volunteers.
• Work with all staff to train and develop volunteers.
• Actively recruit for volunteers from customers, donors, and neighborhood institutions.

Community Outreach:

• Develop reciprocal relationships with neighborhood establishments.
• Reach out to neighborhood to drive donations.
• Utilize and/or request the development of store marketing tools, i.e. brochures, flyers, coupons, and branded signage.

Job Requirements

• Minimum of 3 years prior retail management experience
• Commitment to excellent customer service
• Working knowledge of the second hand market to include the breadth of products offered in the Housing Works Thrift Shops
• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills
• Self-starting, self motivating mindset
• Excellent organizational skills, attention to detail
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS
• Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
• High level of knowledge of Microsoft Word, Excel, and web based email applications required
• College degree preferred
• Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary
• Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds