Team Leader

Job Description

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation Range: $70,000 - $75,000 yearly commensurate with experience.

Overview:

Program Overview Continuous Engagement between Community and Clinic Treatment- CONNECT is a community-based program that expands the capacity of existing licensed OMH /Article 31 mental health programs by engaging the clinic’s surrounding community in the development and design of enhanced services. CONNECT seeks to empower through education, intervention, and connection. This is a groundbreaking initiative that can shape the way community based mental health services are delivered. The program seeks to address perceived norms around mental illness and build interventions that are more responsive to individuals and community’s needs.

CONNECT is currently seeking a Team Leader for the design, delivery, and overall management of clinical intervention for the Case Management team at the 125th Street Health Center clinic.

The Team Leader will serve as a Clinical Coach in ensuring the successful execution of integrated case management services. The Clinical Coach is responsible for the direct supervision of a team of case managers, who provide supportive interventions, case management, and referrals to program participants. As a clinical consultant for the program, the Clinical Coach also provides support to internal partners and stakeholders in coordinating services and crisis intervention.

Reporting to the Program Manager for Clinical Integration, the Clinical Coach and working closely with the Program Manager, Director, and Community Strategist, the Clinical Coach participates in the development of infrastructure for program expansions. The Clinical Director will facilitate trainings in interventions geared towards supporting program participants, and track risks and progress through an internal case management system.

This position is primarily clinical and consultative in nature and applies advanced problem-solving skills to ensure the delivery of person-centered case management, improved access to community resources and improvement of the overall wellness of community members.

Responsibilities:

• Oversee the entire case management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentation, and escalations.
• Identify risks and gaps in treatment services and ensure case management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care.
• Perform ongoing quality review of cases to ensure accuracy, compliance, and integrity of service planning.
• Oversee the risk assessment of clients enrolled in program, ensuring that assessments are completed as directed, informing the clinical team about status of high-risk consumers, and managing appropriate follow-through by staff.
• Utilize data to track, trend and report productivity and outcome measures; work with Assistant Director to implement necessary improvement strategies.
• Identify and report potential risk, operational opportunities and barriers encountered.
• Provide weekly supervision; evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performance.
• Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures.
• Maintain professional competencies as a Team Leader.
• Work closely with the Program Manager for Clinical Integration and Director to develop, coordinate and implement ongoing trainings.
• Provide staff training as needed (for example, motivational interviewing, engagement skills training, and wellness activities) and co-facilitates groups- if needed- as a teaching method.
• Utilize Psychoeducation and Evidence Based approaches (i.e., Problem Solving Treatment; Behavior Activation Treatment; and Motivational Interviewing) in providing education around client care.
• Provide clinical guidance and consultation to community engagement team, to promote a clinical lens to service delivery and crisis management across the program.
• Manage the communication with and between team members to support treatment decision making and/or facilitate changes in treatment recommendations or to support referral of clients to higher levels of care and/or other services; as appropriate.
• Provide consultation to partners on challenging clinical cases, such as those involving high-risk participants (i.e., those with co-morbid medical conditions, those identified as at risk psychiatrically).
• Provide a level of direct involvement with client in crisis although primary services (counseling, service planning, apartment visits, etc.) are the responsibility of the case management staff.
• Organize and facilitate internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical challenges.
• Attend external case conferences on behalf of the CONNECT program; participate in decision-making regarding discharge planning, inpatient settings, detox/rehab programs, etc.
• Attend community events, forums, coalitions to increase program visibility and knowledge of community resources; participate in promotion of programmatic resources, and community outreach and engagement.
• Build and maintain collaborative relationships with community partners, organizations, and stakeholders.
• Participate in agency wide meetings, activities, and advocacy event as well as on-going training and/or certifications as per requirements.
• Meet weekly for clinical supervision and team meetings.
• Additional relevant tasks, as necessary.

Job Requirements

• Master Social Worker licensed by the State of New York required (LMSW) with experience in the provision of psychotherapy utilizing various methods of treatment, including evidence-based practice.
• Case Management experience working with living with acute/chronic health service needs and/or HIV/AIDS related illnesses preferred; experience working with those living with mental health needs required.
• Experience providing clinical consultation and supervision in a community mental health setting.
• Ability to manage a team, delegate tasks and ensure completion of all tasks.
• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team.
• Available for a flexible schedule.