Relocation Manager

Name of Company: HousingToHome (HTH)

Job Title: Access Manager/Relocation Manager

Location: Fairport, NY

HousingToHome

HousingToHome’s (HTH) mission is to support our clients and the residents who they serve through housing transitions and development. We accomplish this by providing high-quality resident engagement, relocation, and community-building services to owners and residents of affordable and mixed-use housing throughout the country. HTH is unique in that it satisfies a niche business of combining resident relocation and community building and is one of a few companies with this focus across the country. HTH is seeking an Access Manager/ Relocation Manager for an affordable housing renovation project in Fairport, NY.

HTH is a fast-paced and growing company founded in 2020 by Cofounders Katie Provencher and Hannagh Jacobsen. We strive to grow our business while having extremely knowledgeable, productive, and satisfied employees. We are looking for employees who want to carry out high-quality work, learn and grow with us, and provide excellent services to clients and the residents who they serve.

For more information about HousingToHome, please visit www.housingtohome.com.

Job SummaryHousingToHome (HTH) is looking for a professional, well-organized, compassionate individual with excellent attention to detail to serve as a Full-Time Resident Access/Relocation Manager for 8 months. There is a strong possibility of growth within the company following the successful completion of this job. The Relocation Manager reports to HTH’s Executive Team and is responsible for managing the day-to-day resident engagement and relocation services during a renovation project at an affordable housing site. This position is in-person and not remote. Relocation services include managing day relocation and packing schedules for phased renovations where residents need to be out of their apartment for the day; assisting residents get set up and remain in the day space while renovations are happening in their apartments; and working with residents to return to their home in the evening. The relocation manager assists each household through this process and is the main point of contact during renovations at the development site. The position provides relocation case management, customer satisfaction, and service delivery. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills. The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, an advanced ability to organize, and can work well under pressure.

Responsibilities and Duties

Job Responsibilities and Duties include, but are not limited to:

• Acts as HTH’s main point of on-site contact for administering the various phases of the relocation process for residents who currently qualify for relocation services. Oversees the delivery of relocation services and benefits to residents and their families using HTH’s best practices and service standards to ensure a high-quality service.
• Maintain office hours and prompt reply to resident inquiries
• and questions. Proactively provides continuing advice and support to both the affordable housing owner and residents.
• Manages the drafting and distribution of all renovation-related communications to residents, including required notices, update/change notices, and construction confirmation notices. Notices must be translated into other dominant languages as needed. Responsible for maintaining regular contact throughout the relocation period, including post-construction, to address any remaining construction issues, resident concerns, or grievances. Residents will also be provided with confirmation of construction completion in their apartments.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the resident’s specific requirements and address any individual needs. Works with the residents and/or family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Interfaces and works collaboratively on a daily basis with the construction team, informing them of issues, challenges, special considerations, and other items as they arise. Identifies solutions to these issues and executes solutions in conjunction with the construction team. This interaction includes but is not limited to a daily check-in with construction.
• Ensures apartments are prepped for construction, which includes assisting residents in packing up their belongings in their bathrooms and kitchens and clearing any other required areas in their homes.
• Assists with access to apartments each day for scheduled apartments. This includes morning access or arranging for residents to return in the afternoon when renovations are completed for the day, and apartments are in ready condition for the night.
• Manage designated day spaces. This includes making sure they are set up with furniture, cable/TV, refreshments, and snacks and that there are designated spaces set up to allow social distancing when occupied by multiple households and staying in contact with construction to inform residents of when they can return to their apartment each day of their renovations.
• Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Reviews and evaluates exception requests and challenging situations and provides solutions to residents in support of renovation-based scenarios that arise. Provides recommendations to the project team regarding appropriate courses of action when outside of their scope of authority.
• Responsible for the accurate and timely documentation of conversations, exceptions, move-related expenses, and correspondence in HTH’s tracking system. Maintains file documentation required logs and ensures data integrity. Always adhere to HTH’s privacy policy standards.

Qualifications and Skills

HousingToHome is open to candidates of all educational and professional backgrounds. Our priority is to attract and hire employees who are highly organized; understand and provide excellent customer service; pay attention to details; thrive in a fast-paced environment; and are excited to learn and grow with us. Below are some qualifications that are helpful for candidates for this position:

• Be able to work on the project full-time with a flexible schedule for emergencies. This may include two longer days per week for construction demolition with the other days that week being adjusted to account for longer days.
• Be able to travel to and work from Fairport, NY location
• Background or experience in relocation, affordable housing, community development, social services, resident engagement and/or services, and property management.
• Elementary understanding of and experience with Microsoft Office and Google Workspace. Adept at sending and responding to emails.
• A successful track record in setting priorities; keen analytic, organization, and problem-solving skills that support and enable sound decision-making.
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• A multi-tasker with the ability to successfully carry out many tasks in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of HTH.

Salary and Benefits

• Medical, dental, and vision coverage
• 401(K) Account with HTH match
• Short-term and Long-term disability and Life Insurance
• Paid holidays
• 10 Paid Time Off (PTO) Days
• Employee training and professional development

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Fairport, NY 14450 (Required)

Work Location: In person

Salary : $50,000 - $55,000