Spanish Bilingual Relocation Manager

Name of Company: HousingToHome (HTH)

Job Title: Relocation Manager

Location: Providence, RI

HousingToHome
HousingToHome’s (HTH) mission is to support our clients and the residents who they serve through housing transitions and development. We accomplish this by providing high-quality resident engagement, relocation, and community-building services to owners and residents of affordable and mixed-use housing throughout the country. HTH is unique in that it satisfies a niche business of combining resident relocation and community building and is one of a few companies with this focus across the country. HTH is seeking a Relocation Manager for an affordable housing renovation project in Providence, RI.

HTH is a fast-paced and growing company founded in 2020 by Cofounders Katie Provencher and Hannagh Jacobsen. We strive to grow our business while at the same time having extremely knowledgeable, productive, and satisfied employees. We are looking for employees who want to carry out high-quality work; learn and grow with us; and provide excellent services to clients and the residents who they serve.

For more information about HousingToHome, please visit www.housingtohome.com.

Job Summary

HousingToHome (HTH) is looking for a professional, well-organized, compassionate individual with excellent attention to detail to serve as a Full-Time Resident Relocation Manager for approximately a 12-month project. There is a strong possibility of growth within the company following the successful completion of this job. The Relocation Manager reports to HTH’s Senior Relocation Manager and is responsible for managing the day-to-day resident engagement and relocation services during a renovation project at an affordable housing site. This position is in-person and not remote. The housing site is in Providence, RI.

Relocation services include managing relocation counseling, advisory and moving coordination for phases at the property which will be redeveloped. The Relocation Manager assists each household through the relocation process and is the main point of contact for all relocation questions and concerns. The position provides relocation case management, customer satisfaction, and service delivery. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills. The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, an advanced ability to organize, and can work well under pressure.

Responsibilities and Duties

Job Responsibilities and Duties include, but are not limited to:

• Act as HTH’s main point of on-site contact for administering the various phases of the relocation process for residents who currently qualify for relocation services. Oversee the delivery of relocation services and benefits to residents and their families using HTH’s best practices and service standards to ensure a high-quality service.
• Maintain on-site office hours at the site and prompt reply to resident inquiries and questions. Proactively provide continuing advice and support to both the client and residents.
• Manage the drafting and distribution of all relocation-related communications to residents including all required notices and information about the redevelopment. Notices must be translated into other dominant languages as needed. Responsible for maintaining regular contact throughout the relocation period including post move to give updates on the construction of the redevelopment and address any remaining resident concerns or grievances.
• Conduct a thorough needs assessment at the onset of the relocation process to establish the resident’s specific requirements and address any individual needs around their relocation. Works with the residents and/or family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Interface and work collaboratively on a daily and weekly basis with the development team informing them of issues, challenges, special considerations, and other items as they arise. Identifies solutions to these issues and executes solutions in conjunction with the property management and development team guidance.
• Ensure residents know of their move options and help coordinate, schedule, and oversee their moves to and from their new unit in the redevelopment.
• Perform the timely and accurate input of related data and the management of all opportunities through completion.
• Review and evaluate exception requests and challenging situations and provide solutions to residents in the support of renovation-based scenarios that arise. Provides recommendations to the project team regarding appropriate courses of action when outside of their scope of authority.
• Responsible for the accurate and timely documentation of conversations, exceptions, move-related expenses, and correspondence in HTH’s tracking system. Maintains file documentation, and required logs and ensures data integrity. Always adhere to HTH’s privacy policy standards.

Qualifications and Skills

HousingToHome is open to candidates of all educational and professional backgrounds. Our priority is to attract and hire employees who are highly organized; understand and provide excellent customer service; pay attention to details; thrive in a fast-paced environment; and are excited to learn and grow with us. Below are some qualifications that are helpful for candidates for this position:

• Be able to work on the project full-time with a flexible schedule for emergencies. This may include two longer days per week for construction demolition with the other days that week being adjusted to account for longer days.
• Background or experience in relocation, affordable housing, community development, social services, resident engagement and/or services, and property management.
• Elementary understanding of and experience with Microsoft Office and Google Workspace.
• Adept at sending and responding to emails.
• A successful track record in setting priorities; keen analytic, organization, and problem-solving skills that support and enable sound decision-making.
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• A multi-tasker with the ability to successfully carry out many tasks in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the mission of HTH.
• Spanish Bilingual is required

Salary and Benefits

• Medical, dental, and vision coverage
• 401(K) Account with HTH match
• Short-term and Long-term disability and Life Insurance
• Paid holidays
• Paid Time Off (PTO)
• Employee training and professional development
• Job Type: Full Time

Job Type: Full-time

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Providence, RI 02909 (Required)

Work Location: In person

Salary : $55,000 - $58,000