What are the responsibilities and job description for the Houston Apartment Association | Member Services Coordinator position at Houston Apartment Association?
The Houston Apartment Association (HAA) is the leading advocate, resource, and community partner for quality rental housing providers in the greater Houston area. HAA is seeking a qualified candidate to fill the position of Member Services Coordinator. This person will assist the Chief Operating Officer and the membership department.
Job Duties / Description
- Ability to juggle multiple projects in more than one department with accuracy
- Strong customer service orientation, with the ability to answer the telephone and emails professionally, and actively listen, elicit information, comprehend customer issues / needs, and recommend solutions
- Ability to write letters, take meeting notes, create forms, generate reports
- Perform administrative duties including, but not limited to, initiating, and preparing emails and other correspondence, making photocopies, scanning and preparing mailings.
- Create PowerPoint presentations for HAA events, meetings, and programs
- Facilitate the assembly of new member welcome packets
- Assist with the coordination of member-related functions and networking events.
- Assist in the greeting and check-in for in-person education classes and events.
- Aid members when registering online for classes and events.
- Utilize association management software (iMIS) system to update and maintain member records.
- Provide oversight management of major HAA member accounts
- Provide assistance to co-workers by order general office supplies.
- Assist with and support the new member application process, including entering applications as needed.
- Take notes and track membership points for committee events and meetings
- Capture photos at events and collaborate with the Communications team to share them on our platforms
General :
Qualification Requirements :
Education / Training
A high school diploma or equivalent is required.
Spanish speaker is a plus.
Salary and Benefits
Salary will be commensurate with experience, and this is an entry level position. This non-profit trade association offers a great 401K plan, medical and dental benefits.
