Membership Development Manager

This person is responsible for assisting the membership department with the planning and implementation of prospective member contact, new member onboarding and continued contact with current members for retention. A degree of creativity, latitude, attention to organization and detail is required.

Job Responsibilities:

·      Assist prospects with membership questions about benefits and assist with filling out membership applications.

·      Process new member applications and generate website logins.

·      Prepare and deliver communications to new members immediately after joining to review the benefits and marketing services available to them.

·      Direct timely mailing of new member packets which include benefit materials.

·      Database management for all company member records. Create and maintain accurate membership files and update information in the membership database.

·      Calculate and process dues billing for accounts that have changes and updates to their portfolio or categories. This includes verifying membership and monitoring the usage of member products.

·      Encourage membership renewals and keep members up to date on program benefits.

·      Assist with collections for the accounting department for member dues as needed.

·      Help new members connect with a volunteer mentor and gain greater value from their membership through the guidance of a veteran member.

·      Update content on the website and in communications collateral.

·      Contact members before and after their drop date to remind them of the dues renewals and reinstatements and facilitate this process.

·      Coordinate and attend monthly committee and membership meetings including planning, agendas, meeting minutes, registration, and other tasks.

·      Assist with the execution of events and meetings.

·      Assist with administrative tasks with supplier marketing services, including billing, copying, mailings, filings and inventory.

·      Assist with publication content management.

·      Provides reports to Membership and Marketing Vice President, General Manager and Executive Vice President on membership statistics and trends.

·      Create and prepare PowerPoint presentations, email lists, mailings, and other tasks as necessary.

Job Requirements:

·      Proficiency in Microsoft Office applications, social media platforms as well as experience using database program(s). 

·      Ability to write letters, create forms and generate reports from database programs and answer telephones in a professional manner.

·      Experience working for a non-profit trade or professional association is not required but could be beneficial.

·      Some travel around the Texas area to a variety of meetings held at restaurants. A few evening and weekend meetings may be required.