What are the responsibilities and job description for the Practice Manager position at Houston Area Community Services, Inc.?
Overview: Works for a Federally Qualified Health Center.
Duties and Responsibilities:
Supervise Clinic operations in conjunction with Director of Facilities & Practice Operations
Liaison between medical staff, patients, and other external health care delivery services.
Oversees Medical Clinic Staff functions and duties are aligned with overall operations.
Promotes, models, mentors, and leads customer service excellence.
Supervise implementation and adherence of all agency policies
Participates in the interview selection and recommendation for hiring
Supervise patient scheduling and flow of patient procedures
Supervise computer data input by front desk and eligibility staff
Ensure all patient encounters are checked in and checked out in an accurate and timely manner
Adhere to budget and budgetary guidelines
Perform evaluations on front desk & eligibility staff.
Manage contract reporting calendar and update as necessary
Supervise compilation of all needed materials for program quarterly reports
Monitor site-specific productivity goals and objectives for the site.
Responsible for overseeing adequate medical coverage for designated site
Provides orientation to new staff.
Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at location.
Coordinates training and continuing education for staff.
Approve timesheets and PTO for designated staff.
Responsible for the allocation & reconciliation of petty cash per site.
Prepares the daily deposit of patient payments for submission.
Be able to handle customer service issues for staff & patients.
Other duties as assigned by the Director of Facilities & Practice Operations
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
College degree preferred (experience may substitute for degree)
Must have 4 years of experience in a position with managerial responsibilities
Bilingual in English & Spanish preferred.
Proficiency in Microsoft word and Outlook.
Minimum typing speed of 35 wpm.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.
