Crisis Hotline Counselor- Shift 1

Description

The Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need.  The Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency.  The Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Your Schedule:

• Full Time
• Monday - Friday from 10:00 a.m.-7:00 p.m.
• Work Model: Hybrid
• Local Travel: 5% trainings and meetings.

Our Total Compensation Package:

• Hourly Rate: $18.04 
• Pay schedule semi-monthly
• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx. 7 hours per month of accrued Sick days
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
• Employee Assistance Program

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Qualifications

The Requirements We are Seeking:

• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred. 
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

What you Deliver in this role:

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conduct danger assessment and creates safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• You will communicate with HAWC’s answering service to relay and respond to messages.
• You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation:  Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

What Skills and Assets you bring, and more:

• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.

Salary : $18