What are the responsibilities and job description for the Part-time Crisis Hotline Chat Advocate- 20 hours- Shift 3 position at HOUSTON AREA WOMENS CENTER?
Job Details
Description
The Part-time Crisis Chat Advocate is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The PT Crisis Chat Advocate conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The PT Crisis Chat Advocate is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through live chat services and two 24-hour crisis hotlines.
Your Schedule:
- Monday-Friday 12 p.m.-4 p.m.
- 20 hours per week
- Local Travel: N/A
Our Total Compensation Package:
- Hourly Compensation: $18.04.
- Additional $0.96 per hour Shift Differential for hours worked past 11:00 p.m.
- Pay schedule semi-monthly
- Vison benefits
- Generous Paid time Off- Pro-rated holiday pay, 1.5 days Personal holiday, Vacation and Sick accruals.
- 401K the agency matches 125% of employee contributions up to 4% of the annual salary after completing 1000 hours and one year of service
- Employee Assistance Program
Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
Qualifications
The Requirements We are Seeking:
- Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration. OR
- A Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration is preferred.
- A minimum of 6 months of experience in social services, social services internship, customer service, or call-center setting.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Computer savvy and able to learn new applications and technologies.
What you Deliver in this role:
- You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
- You will conduct danger assessments with survivors and creates safety plans based on each client’s individual case and needs.
- You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.
- You will make CPS and APS reports as required and needed.
- You will keep accurate client and hotline and chat data/records for monthly reports.
- You will communicate with program and on-call staff including Supervisors, hospital accompaniment counselors, and community partners.
- You will communicate with HAWC’s answering service to relay and respond to messages.
- You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.
- You will attend mandatory monthly meetings and training with the Hotline & Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.
- You will conduct intakes and assesses the client's need to determine next steps and processes appropriate documentation: Housing Assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
- You will provide counseling intakes for critical client cases to provide support to the Behavioral Health Department. Other duties/projects may be assigned.
What Skills and Assets you bring, and more:
- You have excellent attention to details.
- You demonstration of professional objectivity and appreciation for confidential information.
- You have the ability to follow instructions and to adhere to policies and procedures.
- You have the ability to prioritize tasks to meet individual and team deadlines.
- You have skills in crisis intervention and conflict resolution with children and families.
- You have a growth mindset and is a good team player.
- You have strong communication skills, both verbally and in writing.
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.
Salary : $18
