What are the responsibilities and job description for the PT Ticket Resolutions Specialist position at Houston Astros, LLC?
Department: Ticket Sales and Service
Reports to: Sr. Manager, Box Office & Ticket Services
Classification: Part-Time/Non-Exempt (Seasonal)
Summary/Objective
As a Ticket Resolutions Specialist, you will work out of the Ticket Sales and Service department to assist fans in the comprehensive ticketing experience at the Daikin Park Box Office. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and possess both a technologically savvy and problem-solving mindset.
Essential Functions & Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Engage with fans and serve as the departments first level of support regarding mobile ticketing and admission into the ballpark on Astros’ game days or special events
- Provide answers to frequently asked and unique mobile ticketing questions in a fast-paced environment
- Assist fans with day of game purchasing of Astros tickets via online methods
- Instructing fans on downloading the MLB Ballpark app and accessing MLB accounts
- Assist with standard operational gameday preparation such as digital distribution and internal service support
- Performs other duties as assigned
Education and/or Experience & Skills
- Customer Service Experience
- Must possess the manual dexterity and visual acuity to fully utilize and execute the full functionality of “smart phones” and other mobile devices.
- Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
- Experience using online ticketing Apps and/or other software platforms.
- Experience with and knowledgeable of the features, functions and effective usage of iPhones, Androids and related mobile or digital devices in professional environments.
- Experience with Microsoft Office Software (Excel, Outlook, Word), and/or “browsers” such as Internet Explorer, Google Chrome, Safari, etc. preferred.
Work Environment
This role routinely uses standard office equipment such as computers, phones, and printers. The noise level is usually moderate but can be loud within the stadium environment. Majority of time spent in indoor, climate-controlled environment of the Daikin Park Box Office. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
Physical Demands
While performing the duties of this role, the employee is regularly required to talk or hear. This role requires the ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time. Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
Position Type and Expected Hours of Work
This is a part-time position and hours require you to be available 4 hours before start of game to begin shift. Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Travel
Travel is not expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
