Retail Store Lead Associate

Department: Retail

Reports to: Manager, Retail Operations

Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective:

Under the direction of Retail Operations Manager, this part time position oversees store operations and provides direction to retail associates in accordance with Company’s customer service standards and applicable operational standards.

This is a PART TIME/GAME DAY/SEASONAL position that requires daytime, nighttime, and weekend availability.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide leadership to Associates in assigned
• Opens and closes retail location as directed by
• Assists retail Supervisors with the daily
• Monitors store floor, assist with guests needs and requests both on the floor and at the register area.
• Performs exchanges, returns, and employee discounts upon
• Provides direction to retail associates regarding store merchandising and
• Ensures integrity of physical inventory and par
• Maintains cleanliness and safety standards throughout the retail
• Performs other duties as

Retail Store Lead Associates are expected work 90% of the home games in addition to being available for special events including Fan Fest, Postseason watch parties, etc. that require us to open up the Team Store(s).

Education and/or Experience & Skills:

• Minimum one year experience in a customer service and/or retail environment preferred
• Minimum six months experience in the Astros Team Store preferred
• Previous experience working with point of sale (POS) system required
• High school Diploma or GED required
• Excellent guest service skills; ability to adhere to Company’s customer service standards
• Ability to interact on a professional level with high profile
• Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
• Ability to handle multiple tasks simultaneously in fast-paced
• Ability to work independently and as a team
• Basic math skills; ability to accurately handle money and count
• Willingness to aggressively sell assigned

Work Environment

This role routinely uses standard office equipment such as computers, phones and photocopiers.  The noise level is usually moderate but can be loud within the stadium environment.  Majority of time spent in indoor, climate-controlled environment of retail store. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While performing the duties of this role, the employee is regularly required to talk or hear. Other physical demands required:

• Ability to lift and carry up to 25
• Ability to stand for entire length of shift
• Ability to walk up and down stairs frequently
• Bending, reaching, climbing on step stool
• Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

Position Type and Expected Hours of Work

This is a part-time/game day/seasonal position. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel:

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability