Tournament Services Intern - Astros Golf Foundation

Department: Astros Golf Foundation

Reports to: Director, Houston Open Tournament

Classification: Part-time/Non-exempt/Seasonal

Period: January 6, 2025 – April 25, 2025 (Texas Children’s Houston Open week: March 24-30)

Summary/Objective:

The Astros Golf Foundation was formed in 2018 to manage the PGA TOUR event, Texas Children’s Houston Open.  Our goal to make this tournament a premier event on tour by engaging more fans, creating memorable experiences, and providing resources/funds to the community of Houston through park improvements, charitable fundraising, and investment in youth programs. 

The Texas Children’s Houston Open relies heavily on it’s interns in the execution of the tournament and associated events.  Interns gain valuable experience in all areas of tournament management including event planning and coordination, sponsorship activation, ticketing/credentialing, volunteer/charity management, and event operations. 

The Tournament Services Internship will focus on our ticketing/credentialing program.  Intern will work with our ticketing platform, Ticketmaster and our credentialing platform, Zoho.

This candidate will work directly with the Tournament Coordinator. 

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist and support the tournament staff with tasks including, but not limited to:

• Assist with the fulfillment of sponsor ticket packages using Ticketmaster software and account manager platform.
• Process ticket/credentialing requests from fans, sponsors, and PGA Tour Players.
• Help manage the production of credentials and physical tickets for the event.
• Provide support and instruction to clients requiring assistance with their electronic tickets.
• Support admissions and hospitality committees with ticketing equipment, troubleshooting, and training.
• Manage one of the four gates during tournament week.
• Assist Ticketmaster representatives with on-course set up prior to tournament and any needs during tournament week.
• Assist player services committee with player and caddie check-in Monday and Tuesday of tournament week.
• Assist team with post-tournament needs.

This internship also includes the opportunity to work collaboratively with other Texas Children’s Houston Open departments, such as Operations, Volunteers, Sponsorship, and Retail. 

Education and/or Experience & Skills:

Required

• At least Junior level college/university student or graduate student enrolled in a related field (Sports Management, PGA Management, Hospitality, Business Management) between January & May
• Reside or willing to relocate to/near the Houston, Texas area from January 6-April 25, 2025, at your own expense.
• Have a valid drivers license and reliable transportation to commute to Memorial Park Golf Course office and to offsite locations.
• Must have a desire to gain experience in a professional sports and entertainment environment.
• Have a strong, interpersonal skills that complement a proactive, solution driven, team-oriented work ethic.
• Ability to prioritize tasks and handle numerous assignments simultaneously.
• Comfortable making phone calls and meeting with clients/vendors
• Proficient with Microsoft Office suite (Excel, Outlook, Word, and PowerPoint) and internet software
• Ability to maintain discretion concerning confidential information.
• Knowledge of golf and golf events is not a requirement but a plus.

Work Environment

This job operates in a clerical, office setting, as well as, physically on the golf course.  This role can require physical work and will sometimes require work in the elements (wind, rain, warm, cold, etc).  This role routinely uses standard office equipment such as computers, phones, and photocopier.  This role requires use of our ticketing platform, Ticketmaster and our credentialing platform, Zoho.  Training will be provided for both systems. 

Physical Demands

Ability to lift, carry, and move items weighing up to 50lbs.  Ability to sit for long periods of time, hear, see, and touch.  Ability to walk long distances and/or stand for long periods of time. 

Position Type and Expected Hours of Work

This is a paid internship.

Occasionally must work evenings, weekends, and holidays as required throughout the period of employment, but especially in the three weeks prior to and the week of the Texas Childrens’ Houston Open.  Interns are required to be onsite during tournament week, March 24-March 30, 2025.

Travel:

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the intern for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability