Full-time Entry-Level IT Support Technician

Description

Come work with us at Houston Ballet! 

Picture yourself at an amazing organization committed to inspiring a lasting love and appreciation for dance through artistic excellence, exhilarating performances, innovative choreography, and superb educational programs. At Houston Ballet, you’ll be surrounded by creative teams who challenge you, support you, inspire you, and celebrate artistic achievement. 

Visit: www.houstonballet.org for more information.

* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply. 

Job Overview:
Houston Ballet is hiring a full-time, entry-level IT Support Technician.  The Entry-Level Information Technology (IT) Administrative & Audio Visual (AV) Support Technician will provide basic, trouble-shooting support for audiovisual (AV) systems, video conferencing, live streaming, and general IT desktop support for the Houston Ballet Center for Dance and the Box Office.  This role involves assisting with the maintenance and setup of AV systems, providing desktop troubleshooting, and ensuring smooth operation of IT-related systems across the organization.   Other administrative support responsibilities are included.  The position reports to the Network Administrator and collaborates with other IT staff and departments.

This is an on-site position located in Houston, Texas.  The regular working hour for this full-time position are Tuesday – Saturday, from 12 noon – 7 pm.

Essential Duties and Responsibilities:

• AV Equipment Setup and Support: Assist with setting up and configuring audiovisual equipment for rehearsals, meetings, and events.
• Daily Maintenance: Perform routine checks and maintenance of AV systems, desktop computers, and other IT equipment in studios, conference rooms, and lobby displays.
• Desktop Support: Provide basic IT troubleshooting and support for end-user computers, software, and peripherals (including Windows and Apple devices).
• Video Conferencing: Assist with setting up and troubleshooting video conferencing tools such as Zoom and Microsoft Teams for meetings and events.
• Event Support: Help with technical support for live streaming events, including Box Office, Dance Talks and other events.
• Vendor and IT Coordination: Assist in coordinating service requests, repairs, and maintenance with vendors, ensuring timely resolution.
• Documentation & Training: Help create and maintain basic documentation and provide end-user training on AV and IT systems.
• Procurement Assistance: Assist with IT procurement processes, including paperwork, equipment tracking, and inventory management.
• Weekly Team Meetings: Attend and contribute to weekly team meetings to discuss ongoing support tasks, projects, and updates.
• Other Administrative Duties: Provide administrative support to the IT department as needed, including organizing tasks and tracking service tickets.

Qualifications:
Experience with:

• Basic AV system configuration and troubleshooting; certification is a plus!
• Familiarity with Windows 11 OS and basic computer hardware
• Experience using Apple devices (Apple TV, iPad, iOS)
• Basic knowledge of Zoom, Microsoft Teams, or other video conferencing software
• Understanding of networking fundamentals (TCP/IP) is a plus
• Strong communication skills, with the ability to interact effectively with both technical and non-technical staff

Skills & Abilities:

• Ability to troubleshoot and resolve basic IT issues independently
• Willingness to learn and grow in IT-related areas, including AV systems and network administration
• Strong organizational skills and attention to detail
• Ability to work well both independently and as part of a team

Benefits:

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

• Healthcare Benefits:  We've got your back (and your teeth and your eyes)!  Embrace our comprehensive coverage for medical, dental, and vision care.  Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
• Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
• Paid Time Off:  Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays.  Paid parental leave is also available to support your personal milestones.
• Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
• Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
• Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.
• Flexible Scheduling:  Acknowledging the evolving nature of work preferences, certain positions offer flexible work hours and remote work options.

Inclusion, Diversity, Equity and Access Statement:

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer.  We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us, together we are Houston Ballet.

Core Values:

Houston Ballet's shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballet's mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.

Qualifications