Full-time System Administrator

Description

Come work with us at Houston Ballet!

Picture yourself at an amazing organization committed to inspiring a lasting love and appreciation for dance through artistic excellence, exhilarating performances, innovative choreography, and superb educational programs. At Houston Ballet, you’ll be surrounded by creative teams who challenge you, support you, inspire you, and celebrate artistic achievement.

Visit: www.houstonballet.org for more information.

Summary:
We are looking for a System Administrator to oversee our hybrid environment, which includes Windows Active Directory (AD), Azure, and AWS. This role is vital for ensuring the availability of authentication services, virtual machines, and data storage for both onsite and remote users.

 The System Administrator will work closely with the Network Administrator to create technical redundancies that eliminate single points of failure. Additionally, this position will involve participating in various projects and managing our cybersecurity infrastructure. The System Administrator will report directly to the Network Administrator.

Essential Duties and Responsibilities:

• The following are the essential duties and responsibilities of the position. Other duties may be assigned as needed:

• Collaborate with the IT team to define service objectives for all departments and ensure their successful completion.
• Oversee the organization's Windows hybrid infrastructure.
• Manage and maintain the integrity, security, and availability of Windows Active Directory.
• Administer Microsoft 365 environments, ensuring seamless integration between cloud and on-premises services for users.
• Work alongside the Network Administrator on DHCP, DNS, VPNs, VLANs, email security, and all associated devices.
• Develop and manage network backup and disaster recovery plans, utilizing both on-premises and cloud-based backup solutions.
• Assist in the development of IT security policies, including configuring and maintaining firewall settings, and ensuring compliance with security protocols.
• Provide support for desktop Windows operating systems and security.
• Documentation and conduct workshops.
• Perform other duties as assigned.

Qualifications/Skills:

• Strong knowledge of Microsoft Active Directory, Azure, AWS, Microsoft 365 and high available network design and services.
• Strong understanding of networking technologies and protocols, including LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, SDWAN, WiFi, NAC and more.
• Hands-on experience with Meraki network, Fortinet firewall, and VOIP.
• Hands-on experience with data backup, privacy, sharing (SharePoint), redundancy and recovery strategies, utilizing both on-premises and cloud-based data backup solutions.
• Familiarity with Microsoft SQL Server administration and hybrid cloud integration.
• Experience managing VoIP systems, particularly Zoom and TEAMS conferencing.
• Proficiency with network monitoring and management tools such as SolarWinds Service Desk and Windows scripting for automation.
• Understanding of IT security best practices, including firewall configurations, encryption, and vulnerability management.
• Assist the Desktop team in ensuring the smooth operation of services and providing a positive user experience (minor AV issues and higher-level technical support to users.)
• Willingness to provide occasional support after hours or during holidays due to seasonal business events.

Education:

• Bachelor's degree in information technology or related field preferred, or associate's degree with 3 years of relevant experience.
• 3 years of experience in Network Administration, LAN/WAN management, and network security.

Competencies:

• Proactive and effective written and verbal communication skills.
• Ability to work both independently and in a collaborative team environment.
• Demonstrates strong project management and time management skills.
• Demonstrates problem-solving and preventative problem-solving techniques.
• Ability to analyze and interpret complex technical documents and solutions.
• Ability to respond effectively to sensitive inquiries and complaints.
• Ability to define problems, research solutions, and draw sound conclusions in a timely manner.
• Availability to work after hours and weekends as needed for urgent issues or scheduled maintenance.

Benefits:
Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

• Healthcare Benefits: Comprehensive medical, dental, and vision coverage with options for low-cost or no monthly premiums. Includes paid life and AD&D insurance and flexible spending accounts.
• Retirement Plan: Access to our 403(b) plan with a 5% annual contribution from Houston Ballet to support your financial future.
• Paid Time Off: Enjoy 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays, along with paid parental leave.
• Professional Development: Opportunities for professional growth, including online training and resources tailored to arts management.
• Discounts and Perks: Complimentary and discounted tickets to Houston Ballet performances and other theater district venues. Partnerships with local businesses for additional perks.
• Wellness Programs: Access to an on-site gym and employee assistance plan with counseling services to support your well-being.
• Flexible Scheduling: Some positions offer flexible hours and remote work options to accommodate evolving work preferences.

Inclusion, Diversity, Equity, and Access Statement:
Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Core Values:
Houston Ballet’s shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture:

• EXCELLENCE: We are passionate about delivering programs and services of the highest standard.
• ENGAGED: We are dedicated advocates for our mission and the education and community engagement programs we offer.
• DRIVEN: We are committed to exceeding expectations and leaving a lasting impact through our work.
• COLLABORATIVE: We unite around our mission and embrace teamwork, inclusion, diversity, equity, and access.
• PATRON-CENTERED: Our patrons are at the heart of what we do, and we strive to exceed their expectations at every interaction.

Qualifications