What are the responsibilities and job description for the Wireless Account Associate position at Houston Business Alliance?
Our company is at the forefront of the telecommunication industry, driving success for renowned clients by expanding their market share and consumer presence. We are hiring a Wireless Account Associate who will be the driving force behind our wireless customer service and sales team. The Wireless Account Associate will work with our clients' customers to educate them on services that are available to them and in a world full of technology and innovation, our clients continue to immerse themselves in the new endeavors of telecommunications. We find solutions for how our customers can communicate both nationally and internationally with better coverage and faster speeds. Our telecommunication clients have a broad range of services expanding from wireless, to fiber optics and wireless internet. The products are endless and the services are second to none. Every Wireless Account Associate will be educated on product and service knowledge needed to exceed allowing anyone in this role to play a major role in our client’s advancement. Apply today to take the next steps forward.
Wireless Account Associate Responsibilities:
- Engage with customers to create strong professional relations allowing for our associates to present products and services
- Develop an understanding of all services offered by our clients to be well rounded and knowledgeable in offers
- Stay up to date on any new promotions and upgrades for wireless services and other services offered to give our customers the best solution to meet their needs
- Cultivate and maintain strong, customer-centric relationships with assigned accounts to ensure customer satisfaction and loyalty
- Prepare regular sales reports to upper management, offering insights into team performance, customer feedback, and consumer trends
- Ensure all customer interactions and accounts being managed are compliant with client policy and kept confidential
Wireless Account Associate Requirements:
- Experience in customer service, sales, or any related field is a plus
- High school diploma or equivalent
- Bilingual in spanish and/or other languages is a bonus but not a requirement
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, customers and other departments
- Reliable transportation to and from our office space
- Strong problem-solving and decision-making abilities, with the capacity to handle challenges and conflicts
- Exceptional organizational and time management skills to excel in a fast-paced environment and lead by example in managing multiple tasks, priorities, and deadlines
Job Type: Full-time
Pay: $3,206.08 - $3,861.09 per month
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $3,206 - $3,861
