What are the responsibilities and job description for the Information Specialist, Continuing Education (Part-time) Staff Pool position at Houston Community College?
We are currently seeking a CE Information Specialist who will advance the institution's proud tradition of excellence in academics, student life and community service.
The Opportunity
You : You're a customer-service expert who enjoys helping students enroll in the CE courses that will prepare them for bright futures.
Your mission : We'll count on you to support recruitment, advising and customer relationship management efforts for all CE courses and / or programs offered system-wide.
Your work : You'll provide CE course information to students and potential students via phone, walk-ins, mail-outs, email and by keeping the customer database up to date. You'll also advise students on course requirements, career paths, class dates, locations and orientation dates, as well as how to order their textbooks. In addition, you'll maintain class waiting lists and process admissions, enrollments and CE student registrations.
Next steps : If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!
SUMMARY
Provide student recruitment, advising, and customer relationship management. Provide information regarding all continuing education related courses to external and internal customers. This position is responsible for supporting the recruitment and advising efforts for all continuing education courses and / or programs offered system-wide. Provide continuing education course information via telephone, walk-ins, mailing information, electronic mailings, maintaining and updating customer database information, and through other recruitment activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and / or program information. Follow-up to ensure inquiries for information have been completed.
Provide student advisement information regarding continuing education class and program offerings including : requirements, career paths, class dates, admission process, locations, and orientation dates.
Responsible to maintain current knowledge regarding all continuing education courses and / or program recruitment and advising information.
Process admission, enrollment, and CE student registrations using People Soft.
Capture all information requests on CE customer service database daily.
Collect inquiry marketing data in CE Database daily.
Mail program information flyers based on student inquiries, and tracks information mailed to students, and referrals on customer database
Contact students for cancelled / postponed classes and recruits for future class date.
Provide student account support as needed (Refunds and cancellations) and follow-up.
Provide student with textbook ordering information for enrolled courses.
Maintain class waiting lists as needed and follow-up via mail, e-mail, and phone as part of recruitment.
Make outbound calls for class information and recruitment.
Direct students to Program Manager and / or Instructional Support Specialist as needed for additional advising and / or program orientations.
Collect and monitor SEOI for all CE classes offered and batch forms to send to system for processing.
Collaboratively provide support to instructional staff as needed to ensure smooth office operations and high quality customer service.
Stay current of People Soft SPIN training.
Stay current on student services information.
Stay current and maintain proficiency on technology office applications skills, and customer service relationship systems.
Operate various office equipment.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills and / or abilities required.
EDUCATION
High-School diploma and minimum of five (5) years of direct related experience in customer service and / or educational program recruitment and advising. Associate degree highly preferred.
EXPERIENCE
Three years of direct continuing education operations experience required.
Three years experience in providing customer service, advising, and recruitment.
Experience with workforce programs and processes preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in word processing and spreadsheet (Word and Excel) required)
Excellent customer service skills required.
Microsoft Office programs proficiency required; IC3 Certification preferred.
Ability to communicate and maintain productive working relationships with people at all levels of the organization.
Demonstrated good verbal and written communication skills; Bi-lingual (Spanish) preferred.
Good organizational skills.
Some night and weekend work may be required.
PeopleSoft proficiency highly preferred
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
Additional Information
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies :
Osvaldo Gomez, Director EEO / Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
