What are the responsibilities and job description for the Title Express Training Manager position at Houston Copart Salvage Auto Auctions LP?
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Key Responsibilities
Team Leadership & Oversight
- Supervise, support, and coach a team of Trainers and one Training Coordinator.
- Assign training tasks, manage daily priorities, and monitor team performance.
- Foster a culture of professionalism, accountability, and continuous improvement.
- Address performance or professionalism concerns with direct, constructive coaching.
Training Program Management
- Coordinate and maintain onboarding, refresher, and cross-training programs tailored to the Title Express process of procuring title documents.
- Ensure training delivery meets organizational standards, incorporating compliance, accuracy, and efficiency.
- Facilitate training sessions as needed, in both in-person and virtual settings.
Content Development & Quality Assurance
- Oversee the creation and maintenance of training materials, including presentations, job aids, SOPs, and facilitator guides using LeaderGuide Pro.
- Ensure all content is grammatically correct, professionally formatted, and aligned with department standards.
- Conduct regular audits and reviews of training materials and trainer performance.
Training Needs Analysis
- Collaborate with operations managers and quality assurance teams to identify skill gaps or performance issues.
- Proactively consult on training needs based on operational trends, feedback, and audit data.
- Recommend solutions that improve performance and streamline processes.
Reporting & Feedback
- Track and report on training effectiveness using KPIs, surveys, and performance data.
- Present insights and recommendations to the Director to inform team development and process improvements.
- Maintain training schedules, records, and documentation.
Qualifications
- Education: Bachelor's degree in business, Education, or a related field preferred. Equivalent work experience will be considered.
- Experience: Minimum 3 years of experience in training or operations, with at least 1 year in a leadership or team lead capacity.
- Familiarity with document processing, title procurement, or similar administrative functions is a plus.
Skills:
- Strong facilitation, coaching, and organizational skills.
- Excellent verbal and written communication, with a sharp eye for grammar and detail.
- Proficient in Microsoft Office (especially PowerPoint and Word), virtual platforms (e.g., Zoom, Teams), and content development tools like LeaderGuide Pro.
- Ability to manage multiple priorities and adapt to changing operational needs.
- High level of professionalism and reliability in all communications and deliverables.
Work Environment
- Hybrid work model with flexibility for in-office training sessions and remote administrative tasks.
- Occasional travel to other locations or team sites may be required.
Benefits:
- 401(k) and 401(k) Match
- Employee Stock Purchase Program
- Insurance:
- Health
- Life
- Dental
- Vision
- Accident
- Critical Illness
- Identity Theft
- Hospital Indemnity
- HSA
- FSA & Dependent Care FSA
- Company-paid Life and AD&D insurance
- Paid time off
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
