Case Aide

The primary functions of this Case Aide position will include providing case management support to the Income Maintenance Unit of the Public Health & Human Services Dept., along with additional para-professional and clerical tasks as assigned.

POSITION PURPOSE

A clerical employee who acts under the general supervision of a unit supervisor and is responsible for performing a variety of para-professional tasks related to the delivery of services by agency social workers, eligibility workers, and nurse-case managers.   

DISTINGUISHING CHARACTERISTICS  

A majority of the Case Aide duties are performed independently but in accordance to standard policies, procedures and/or protocols.   Primary responsibilities include acting as front line contact for the Case Aide’s assigned division/unit (Financial Assistance, Social Services, or Public Health) and case management support for that division/unit. *Individual Agency Case Aide duties may be assigned based on County need.

Essential Duties                                                                                                           Estimated % Time

Screen/Collecting Client Information Provide general information to walk-in client questions and general client screening; refer clients to internal and external resources; maintain a contemporary list and working knowledge of internal/external available resources  Assist Intake Social Workers: interview clients to obtain and verify required information and make referral to the appropriate PHHS unit/resources   Assist Eligibility Workers:	30% - 40%
Division/Unit Support   Review case records for completion of required agency forms for assigned division/unit (Public Health, Financial Assistance, or Social Services) Electronic Document Management System (EDMS) -  Assist in scanning and record retention within OnBase, Traverse or other systems for assigned division/unit; assist with training staff with the EDMS system   Assist Social Workers, Public Health Nurses, and Nurse Case Managers deliver client services and manage cases including:      Assist the Financial Assistance Supervisor with internal audits  Assist Financial Assistance Eligibility Workers in delivering client services and managing cases	40% - 50%
Clerical             Provide receptionist duties including greeting the public and answering the telephones   Perform various clerical duties as assigned including issuing EBT cards, processing department mail, and drafting correspondence and reports as needed  Maintain client records within various systems Other PHHS support as assigned	10% - 20%

Employment Standards
Education and experience

• Two years of study at an accredited two- or four-year college/university with an emphasis in the behavioral sciences or related field (at least 23 quarter or 16 semester credits)

-OR-

• Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency 

-OR- 

• Two years of successful clerical experience in a social services/human services agency 

-OR-

• Three years of successful clerical exp. and/or exp. working with the public, or the equivalent

-AND-

• Minnesota DHS Case Aide Merit qualified

Other Pre-Employment Standards/Requirements 

• Pass a criminal history/background check 

Preferred Criteria/Experience
N/A

Essential Knowledge/Skills/Abilities
Pre-Employment

• Knowledge of interviewing techniques and skills in conducting interviews 
• Knowledge of available community resources 
• Knowledge of basic mathematics 
• Ability to accurately and rapidly process detailed information 
• Ability to organize and coordinate job activities 
• Ability to remain objective 
• Ability to relate to people in an appropriate manner 
• Ability to establish and maintain effective working relationships with clients, public, co-workers, and agency administration 
• Ability to establish and maintain accurate and systematic records
• Ability to express ideas clearly 
• Ability to comprehend written and verbal instructions 
• Ability to communicate effectively, both orally and in writing

Post-Employment Knowledge/Skills/Abilities

• Working knowledge of SSIS, PHDOC, MAXIS, MMIS, MN-ITS, OnBase, Compass Pilot, ebtEdge, SIR, DEED, EDMS, Traverse, MGA, MIIC, CATCH3, REDCap
• Working knowledge of PHHS Department programs, operations, policies and procedures 

Persons with Disabilities 
The above is a general listing of job duties.  Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands and Work Environment

FUNCTION	N/A	<25%	25% - 49%	50% - 74%	>74%
Office Environment					X
Sitting					X
Standing, Walking		X
Hand Dexterity - Simultaneous/Repetitive Hand Movements				X
Typing/Data Entry					X
Close Vision (Near Acuity)					X
Distance Vision (Far Acuity)	X
Color Vision (ability to identify and distinguish colors)	X
Accommodation (ability to adjust the eye to bring an object into sharp focus)					X
Hearing/Speech					X
Sedentary (Exert up to 10 pounds of force)					X
Light (Exert up to 20 pounds of force)		X
Lifting, carrying or pushing of objects up to twenty-five (25) pounds	X
Lifting, carrying or pushing of objects up to fifty (50) pounds	X
Lifting or pushing of objects over fifty (50) pounds	X
Adverse movements such as overhead, bending, reaching		X

NOTICEStatus:               Non-Exempt
Job Category:  Office/Clerical
Banding:           B22
Labor Group:    AFSCME
Reviewed:        8.2006, 10.2018, 4.2019, 05.2020, 04.2025

PLEASE NOTE: APPLYING FOR THIS POSITION REQUIRES TWO APPLICATIONS BE SUBMITTED

1. Submit your application to the Minnesota Merit System for Case Aide by going to: https://agency.governmentjobs.com/mnmeritsystem/default.cfm and clicking on job posting: Case Aide - Houston County (921-OL-28).

2. Submit your online application to Houston County by clicking the green "APPLY" button on this page.  Please attach a cover letter to your application file.  If special accommodations are needed to complete this application for employment, please contact the Houston County Personnel Dept. at 507.725.5822.

Salary : $47,091 - $62,067