Director, Event Services

The Director, Event Services is responsible for successfully executing all events by overseeing all aspects of post-booking stage service delivery methods while utilizing independent judgment. The director directs, manages, supervises, and coordinates the activities and operations of all event service functions, ensuring the highest quality service program to ensure event rebooking. The director provides highly responsible staff assistance to the General Manager.

Duties And Responsibilities

• Leads the charge on the event process from event execution and settlement, including both full stadium ticketed events, special events, and club events hosted at headquarters, Shell Stadium, and Houston Sports Park.
• Oversees and manages the events team, which is responsible for executing revenue-driven events, hosted events promoted by ticketing, Dynamo and Dash matches, and internal and community events at all locations.
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.
• Consult exhibit managers, promoters, convention representatives, and others regarding physical set-up needs and requirements for licensed areas; prepare work orders and cost estimates accordingly.
• Inspect facilities to ensure they are being maintained properly for events.
• Develop crowd management and event staffing plans and supervise event staff during events.
• Ensure accuracy in computing costs for post-event billing of services and equipment rental charges.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and collaborate with internal & external stakeholders to provide quality service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Work with stadium food and beverage partner Levy to create and curate menu options, packages, and add-ons to increase event revenue.
• Serve as Event Manager as needed and routinely serve as Manager on Duty.
• Other duties as assigned.
  
  

Qualifications Requirements

• Minimum of 5 years of experience in event management in an arena, stadium, or convention center, preferably at a sports or entertainment venue.
• Bachelor's Degree; highly desired.
• Supervisory experience required
• Must be able to market the venue and drive new sales.
• Strong networking skills with the ability to build and foster relationships.
• Previous experience leading a team and overseeing staff. Ability to work nights, weekends, and holidays as necessary.
• Prior sports and/or entertainment industry experience – Preferred.
  
  

Knowledge, Skills, Abilities, And Other Attributes

• Ability to work independently and complete duties and projects with minimal direct supervision.
• Acts with high levels of integrity and professionalism, with the ability to exercise discretion and good judgement.
• Comfortable within a high-paced, competitive environment.
• Outstanding verbal and written skills, with the ability to present data and conclusions in an organized, concise manner at all levels throughout the company.
• Strong organizational skills with attention to detail.
• Ability to work under above-average pressure in meeting urgent deadlines.
• Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables.
• Ability to build strong relationships in sports and entertainment industry.
• Maintains Organizational Core Competencies.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.