Optical Floater

LOCATION:1699 Research Forest Dr., Suite 150 The Woodlands, TX 77380

POSITION SUMMARY
Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

Optician:

• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Respond to patient's telephone inquiries and voicemails regarding medication, treatment, problems referring to the Optometrist as necessary.
• Close-out daily batches promptly and with accuracy.
• Perform preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, autorefractions, etc.
• Provides excellent customer service to patients.
• Ensures that patients are properly educated regarding their visual needs and available lens options.
• Maintains emphasis on profitable operations while satisfying patient needs.
• Works with other managers to ensure comprehensive completion of all operational tasks.
• Styles, measures, adjusts, sells, and dispenses eyewear.
• Notify patients of eyewear progress/arrival.
• Ensures that all dispensary-related objectives are met.
• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.

Optical Receptionist:

• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.
• Process patient documentation and update patient demographics with accuracy.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.

CORE VALUES
1. Integrity - Follows through on commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
2. Dependability Understands the importance of availability, follows instructions and responds to direction provided.
3. Professionalism Treats others with respect and consideration; accepts responsibility for own actions; approaches others in a tactful manner; maintains composure in all situations.
4. Quality Management Takes on all tasks with quality and the end goal in mid; improves processes and makes suggestions to management for improvements needed across the organization.
5. Business Acumen Understands the business implications of decisions; align tasks with the strategic goals of the organization.
6. Patient Experience Keep the mission of the organization in patient care and experience at the forefront of decision making; understands that all tasks of the business have the ability to improve the patient experience.

Overall:

• Traveling to nearby surrounding HEA offices to provide coverage as clinic location(s) requires.
• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Communicates effectively with others including but not limited to patients, guests, colleagues, and physicians.
• Ability to work independent & be a self-starter
• Must meet and adhere to HEA’s policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

We Proudly Offer:

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
  • Medical
  • Dental
  • 401(K)
  • Free Life Insurance & LTD
  • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V