Receptionist Floater FT

Description

Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES

• To provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

SUPERVISORY RESPONSIBILITIES
No supervisor responsibilities.

EYE CARE VALUES
Patient Care: We are dedicated to superior patient care. We provide compassionate, high-quality patient care.
We treat our patients like they are family. We deliver excellent customer service to everyone. We ensure patient and coworker safety.

Teamwork: We are committed to teamwork. We view our coworkers as essential members of our team.
We support our fellow team members for the benefit of our patients. We arrive daily, ready to collaborate with our HEA Family.

Integrity: We choose to make the right decision. We act with honesty and integrity. We respect our patients, coworkers, and physicians. We are trustworthy and dependable to our patients, physicians, and coworkers.

Accountability: We hold ourselves accountable. We will uphold HEAs mission, vision, values, and policies.
We hold ourselves and coworkers accountable to high standards in all we do. We act as good stewards with our time and HEAs resources.

Qualifications

COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred.