What are the responsibilities and job description for the Teller Operations Manager position at Houston Federal Credit Union?
Job Description
We are seeking a highly skilled Teller Supervisor to join our team at Houston Federal Credit Union. As a Teller Supervisor, you will be responsible for directing and scheduling resources to ensure members receive friendly, accurate, and timely assistance with their transactions.
Key Responsibilities:
- Receives and processes member financial transactions, including deposits, withdrawals, and loan payments.
- Trains, schedules, directs, and monitors the work of other tellers, coordinating activities and assisting the Branch Manager with performance evaluations.
- Acts as the member's advocate in offering credit union products and services.
- Monitors department activities for compliance with established procedures, policies, and regulations.
Performance Measurements:
- To ensure the department is providing informed, professional, personal service to all members.
- To troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
- To maintain a professional work environment and businesslike appearance.
Knowledge and Skills:
- Two years of similar or related experience.
- A high school education or GED.
- Good communication skills for training other tellers.
- Qualities consistent with our CORE Values: Integrity, Honesty, & Respect; Passion, Commitment & Enthusiasm; Seek Excellence in All We Do; Work Hard and Have Fun; Friendly Service and Superior Value.
