Senior Manager, Partnership Services

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.

We are seeking a visionary candidate, dedicated to delivering exceptional results. This role involves overseeing partnerships and collaborating with the Sales team to engage strategic partners, all under the guidance of the Vice President.

Senior Manager, Partnership Services manages the department’s efforts and responsibilities with all its corporate, community, and philanthropic partnerships under its portfolio, and scope of responsibilities and related obligations. Under the guidance of the Vice President of Enterprise Sales & Service, the candidate will work closely with the Sales team in developing and executing innovative and collaborative plans and initiatives to engage strategic partners that are critical to achieving the department’s revenue goals, and the overall corporate objectives.

The Senior Manager, Partnership Services will be expected to provide exceptional customer service that forges professional, sustainable, long-term relationships with our corporate, community, and philanthropic partners. The Senior Manager of Partnership Services is reliable and detail-oriented, and an individual that can operate effectively under pressure, meet strict deadlines, and excel in working in a fast-paced work environment. Candidate will manage his/her duties and responsibilities as assigned by the Vice President or Chief Commercial Officer of the department, in an aligned, strategic, and prudent manner that will adhere to company policies and operating procedures.

Supervisory Responsibilities

• ☒ Supervises: Manager, and Coordinator
• ☒ Maintain staff by recruiting, selecting, orienting, training and supervising team members
• ☒ Plan, assign and appraise performance; rewarding and disciplining employees, addressing complaints, and resolving problems
  
  

Description Of Duties/Essential Functions

• Manages and supervises the day-to-day operations and functions of the Service department unit, including staff and related personnel
• As directed, responsible for training, developing, and mentoring staff and related direct report personnel, including recruiting and hiring new staff
• As directed, responsible for developing and implementing assigned goals and objectives for the Service unit (as directed by Vice President or Chief Commercial Officer)
• Responsible for addressing and resolving customer / client issues or complaints as required
• Creates and implements policies and standard operating procedures to deliver first-class, professional, customer service experience for all prospects, clients, and partners
• As directed, provides strategic vision, plans, and initiatives to ensure all department responsibilities are being executed efficiently, timely, and professionally
• Reviews, prepares, tracks, and executes, all financial responsibilities, requirements and related matters of the department (as directed by Vice President or Chief Commercial Officer)
• Provides direct or indirect support in preparing sponsor decks, proposals, sales pitches, presentations, recap reports, or other related materials or support (as assigned/directed by Vice President or Chief Commercial Officer)
• Responsible for leading the training, development, tracking, and utilization of all department technology resources, tools, and related systems (i.e., Monday.com, ZoomInfo, Sponsor United)
• Responsible for reviewing, tracking, and fulfilling all contractual commitments, obligations, and requirements for all organizational partners
• Conduct inter-departmental meetings to outline project priorities and expectations so department goals are achieved
• Consults with the Sales unit (and related staff) regarding any projects, duties, and/or responsibilities that need to be addressed, managed, fulfilled, and supported by the Service unit/team
• As directed or required, responsible for producing and/or executing all department obligations and responsibilities pertaining to events, programs, community initiatives, sponsor contracts, etc
• As directed or required, manage the development and coordination of all sales-related collateral materials and promotional items for the department
• As directed or required, reviews, and approves administrative items, i.e., travel authorizations, expense reports, collateral request, purchase orders, etc
• Supports and attends membership events, i.e., orientations and displays
• Gathers data and conducts research to identify areas of opportunity that align with department goals and objectives and/or assists in enhancing value to clients
• Other duties and special projects as assigned or required
  
  

Education And Experience

• Bachelor’s degree in business related studies, preferred
• Minimum three years of experience in the sales, hospitality, and/or customer service industry
  
  

Knowledge, Skills, And Abilities

• Strong computer literacy with ability to use programs such as MS Word and Excel
• Highly organized, detail oriented
• Proven team leader with a prominent level of energy and motivation
• Coaching and counseling skills
• Strong oral, written and listening communication skills
• Ability to motivate and inspire team(s) to produce consistent and quality work
• Understanding, yet persuasive and decisive when dealing with others both inside and outside the organization
• Expected to deliver exceptional customer service that forges professional, sustainable, long-term relationships with our corporate, community, and philanthropic partners
• Operates efficiently under pressure, meets strict deadlines, and excels in working in a fast-paced work environment
• Ensure that all operational and financial duties and responsibilities of the department are being executed in an aligned, effective, and prudent manner that will adhere to company policies and operating procedures
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• ☒ No major sources of discomfort; normal office environment
• ☒Limited travel, as required
  
  

For more information on Houston First and the benefits offered, please feel free to explore the following links.

About Us | Houston First Corporation

Diversity Equity & Inclusion | Houston First Corporation

Total Rewards - Benefits | Houston First Corporation

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