Annual Giving Manager

Job Description

Job Description

Description : POSITION SUMMARY :

The Annual Giving Manager is responsible for to maximizing the retention and growth of individual donors through the Houston Food Bank’s annual giving appeals. These appeals include direct mail, digital giving, tele fundraising, tribute giving, sustaining givers, and other initiatives. This role will oversee the planning, implementation, execution and analysis of all appeals, cultivation and stewardship activities associated with the annual giving program.

Adhere to PACT values. (Purpose : Using our strengths passionately to contribute to our mission. Accountability : Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage : Standing up for what’s right and acting. Transparency : Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS :

• Works with the Director of Advancement Services to define, develop and execute annual giving fundraising strategies and sets annual budget.
• Manages critical vendor relationships, as well as deadlines and approvals for direct mail, digital fundraising, and phone campaigns.
• Measures and conducts appeal analysis on an ongoing basis to identify and respond to trends in donor response.
• Oversees fundraising strategy and execution of direct marketing acquisition and cultivation activities, as well as additional associated promotional activities, including but not limited to website information updates, donation form optimizations, print mailings, e-blasts / e-newsletters, and social media, using Luminate Online and Raisers’ Edge NXT proficiently.
• Supervises the coordination of stewardship and cultivation activities, including new donor welcome plans, Faithful Friends (sustainers) communications for new and lapsed donors, and other digital / print cultivation efforts.
• Participates in the hiring process, coaches, mentors, and develops staff, including providing professional development planning and opportunities.
• Adheres to AFP Code of Ethical Standards and HFB Donor Privacy policy.
• Monitors income and expenses and conducts holistic ROI assessments for major appeals to clearly define success and determine future potential
• Works with Donor Services Team to ensure all donor and gift information is accurate and tracked appropriately, as well as Marketing Communications staff to coordinate print and digital marketing campaigns.
• Takes on additional responsibilities and reporting duties during disaster situations, including, but not limited to, drafting, designing, and sending emergency response emails and other donor communications.
• Develops and implements segmentation strategies and donor journeys for various donor groups, including mid-level, sustainers, lapsed, and new donors, using both online (email) and offline (direct mail) communication channels.
• Coordinates and oversee the scheduling, planning, and execution of resource-gathering visits with local partners and distributions to interview neighbors and generate new content for donor updates and communications. Responsibilities include conducting interviews, transcribing, and writing stories as needed.
• Evaluates the effectiveness of fundraising software and tools as needed and leads the RFP process to identify and secure the best partners and software to optimize fundraising success.
• Builds and maintains strong and effective working relationships, internally and externally.
• Assists with the creation of annual expense and revenue budgets for Annual Giving appeals

SUPERVISORY RESPONSIBILITIES :

Manages two (two) or more direct reports by providing guidance and / or oversight to employees and / or contractors. Develops and maintains roles, responsibilities, and expectations. Practices performance management in support of employee development, and perform administrative duties associated with being a people manager. Responsibilities include interviewing, planning, assigning, directing work, and resolving problems. Responsibilities also include sponsoring and participating in and / or supporting project teams sponsored by other management team members.

Requirements : QUALIFICATIONS :

Education / Experience :

Certificates, Licenses, and Registrations :

Certified Fund Raising Professional (CFRE) certification preferred

Must have reliable transportation, a valid driver’s license, and insurance (only)

Special Knowledge / Skills / Abilities :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPLIANCE :

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY :

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES :

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 10 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must occasionally travel to other sites for business.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and / or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED :

Travel is required for this position (up to 10% of the time and on a domestic basis within our 18-county service area as well as sometimes out of our service area for conferences and training).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed.

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce.

HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.