What are the responsibilities and job description for the Quality Assurance Analyst position at Houston-Galveston Area Council?
About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country, with a diverse service area of 13 counties and more than7million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I bedoing?
ü Monitors and reviews workload, administrative practices, staff utilization, organizational structure and development, space utilization, and organizational, procedural, and operational systems through on-site visits, observation, and interaction with Workforce Solutions staff and management
ü Researches historical, current, and projected operations data to identify problems, causes, and areas requiring procedural or system changes
ü Researches new or improved business and management practices and reviews new guidance for application to operations
ü Follows internal processes and guidelines for program monitoring, testing, and reporting
ü Monitors and reviews compliance with program policies and procedures, statutes, contracts, and rules
ü Prepares comprehensive records and reports to present and interpret data, identify alternatives, and make and justify recommendations
ü Reviews and assists in evaluating service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
ü May assist in developing policy and procedure
KeyQualifications
ü Ability to work well individually and cooperatively with others.
ü Able to manage time and task completion to ensure work is completed thoroughly and on time
ü Enhanced objectivity and attention to detail for policy interpretation, testing and reporting
ü Demonstrate knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of policies and procedures of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and statistical analysis
ü Ability to learn and use computer software related to workforce programs in Texas
ü Able to analyze problems, situations, or ongoing operations, draw conclusions, recommend and present findings and alternative solutions
ü Ability to communicate clearly, effectively, and concisely at a professional level, both verbally and in writing
ü Travel within the region during normal business hours is required for this position
Do you have...
ü Bachelor's degree in an applicable academic discipline orrelatedfield of study
ü 3years of experienceworking with local government, nonprofit programs, school or in job related duties
