Senior Manager - Quality Assurance & Risk

About Houston-Galveston Area Council

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.

We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.

What will I be doing?

The Senior Manager of Quality Assurance and Risk Management will lead the Quality Assurance and Monitoring division, ensuring compliance with federal, state, and local regulations, and implementing best practices in audit, risk management, and financial monitoring. This role is critical in maintaining the integrity and effectiveness of our workforce programs and services.

• Leadership and Team Development:

o Oversee and mentor a large team of quality assurance and compliance professionals, fostering a culture of excellence and continuous improvement.

o Develop and implement training programs to enhance team competencies and performance.

• Quality Assurance and Compliance:

o Develop and implement comprehensive quality assurance strategies to ensure all programs and services comply with applicable laws, regulations, and guidelines, including those set forth by the Texas Workforce Commission.

o Establish and maintain monitoring systems to regularly assess program performance and compliance.

• Risk Management:

o Identify, assess, and prioritize risks associated with workforce programs and operations.

o Develop and implement risk mitigation strategies in alignment with industry best practices, including adherence to frameworks such as the "Red Book" (GAO's Government Auditing Standards) and the "Green Book" (Standards for Internal Control in the Federal Government).

• Audit and Financial Monitoring:

o Plan and conduct internal audits to evaluate the effectiveness of controls, accuracy of financial records, and efficiency of operations.

o Oversee financial monitoring activities to ensure fiscal integrity and compliance with funding requirements.

• Policy Development and Implementation:

o Develop, update, and enforce policies and procedures related to quality assurance, compliance, and risk management.

o Stay abreast of changes in relevant laws, regulations, and best practices to ensure organizational compliance and effectiveness.

• Stakeholder Engagement:

o Collaborate with internal and external stakeholders, including program managers, contractors, and regulatory agencies, to communicate quality assurance, compliance requirements, improvement strategies, and address related issues.

o Prepare and present reports on quality assurance and risk management activities to senior leadership.

Key Qualifications

In-depth knowledge of federal and state regulations governing workforce programs, including those administered by the Texas Workforce Commission.

• Familiarity with industry standards and guidelines, including the GAO's "Red Book" and "Green Book."
• Strong analytical skills with the ability to assess complex compliance issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with a diverse range of stakeholders.
• Proven ability to lead and develop high-performing teams.

Do you have…

• Bachelor’s degree in an applicable academic discipline or related field of study
• 10 years of experience working with local government, nonprofit programs, school or in job related duties

Preferred Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Finance, or a related field; a master’s degree.
• 10 years of experience in workforce development, public affairs, employer engagement, economic development, or a related field, with at least two years in a leadership or managerial role
• Demonstrated experience in managing quality assurance and compliance functions within large, complex organizations, preferably within the public sector or workforce development programs.
• Relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), or Certified Risk Management Professional (CRMP) are highly desirable.

H-GAC is an equal opportunity/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.