What are the responsibilities and job description for the Front Desk Supervisor position at Houston Marriott North?
Marriott Houston North is a recently renovated property located in the Houston City North Area, with 390 rooms and 20 meeting spaces (15,990SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.
Overview:
Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
Duties (not limited to):
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
- Greets guests immediately with a friendly and sincere welcome.
- Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
- Manage Third Party Internet billing and arrivals.
- Train new agents in daily duties
Qualifications:
- Two years combined with prior supervisor/ management experience at front desk, night audit.
- Hospitality, orientation to detail, Computer, Complex Math Skills.
- Ability to effectively deal with guests and associate concerns in a friendly and positive manner.
- Proactive, problem solver and decision-making, customer service skills.
- Marriott systems would be a plus.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Able to work some PM schedules
About our Management Company:
Our Management Company, Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent.
Ready to start our journey with us?
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
