What are the responsibilities and job description for the Environmental Services Coordinator - Evenings - Medical Center position at Houston Methodist Hospital?
At Houston Methodist, the Environmental Services (EVS) Coordinator position is responsible for maintaining a safe and attractive environment for patients, guests and staff, coordination of day to day activities and tasks for one or more departments including Environmental Services, Linen Services, and Transportation. This position oversees department staff scheduling and assignments to ensure that department and patient needs are met in a timely manner. The EVS Coordinator position provides hands-on training for staff and monitors performance through inspections, department surveys, and/or patient interviews. Duties for this position may be varied, and include working staff assignments such cleaning, delivering linen, or transporting patients or beds; inputting inspection date into spreadsheets or digital forms or documents; positively addressing staff conflict to reach appropriate resolutions; writing daily shift or incident reports; coordinating hospital needs with Operations Administrators and departments; and analyzing employee inspections and patient interviews to determine training needs of employees while providing redirecting feedback as necessary.
- Leads daily shift huddles, provides essential staffing and operational information and assigns tasks/units to team members using positive and effective communication.
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole.
- Serves as a resource through training and mentoring, interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.
SERVICE ESSENTIAL FUNCTIONS
- Conducts multiple patient/department interviews and/or rounds on a regular basis, communicating with department leadership to ensure timely and quality service.
- Communicates regularly and positively with staff, physicians, vendors, and service providers to ensure consistent, quality services.
- Evaluates PAR levels on unit linen deliveries and adjusts as necessary. Assesses and develops plan of action to appropriately address EVS projects, implementations and service surveys.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Completes multiple quality inspections to ensure a clean and safe environment in rooms and public areas as necessary.
- Completes safety rounds with unit staff and departments to ensure compliance with all regulatory bodies including proper chemical handling, personal protective equipment supply/use, and security of carts/supplies.
- Ensures proper supply and usage of isolation carts and presence of isolation signs for safety of patients and staff as necessary.
FINANCE ESSENTIAL FUNCTIONS
- Coordinates daily equipment, supply, and/or linen inventory and deliveries to ensure appropriate par levels for staff and patients; supports an efficient purchasing process to reduce waste including tracking/monitoring of clean delivered to soiled returned linen ratios.
- Monitors and manages room cleaning and transportation requests to ensure timely and efficient movement of patients as necessary.
- Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Complete regular one-on-one meetings with employees to support positive and redirective communications while building supportive relationships on an individual level.
- Contributes ideas towards improving the efficiency and effectiveness of department processes.
- Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
WORK EXPERIENCE
- One year Environmental Services, Linen Services, or Transportation related progressive leadership experience
- Two years of Environmental Services hospital experience preferred
- DOTHAZMAT Certification (DOT) - US Department Of Transportation Hazardous Materials Certification within 90 days
LICENSES AND CERTIFICATIONS - PREFERRED
- BLS - Basic Life Support (AHA) AND
- DL - Driver License - State Licensure - Valid Texas Driver's License
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Proficient computer skills including, but not limited to, knowledge of Microsoft Office software including PowerPoint, Word, Excel and Webmail
- Demonstrates the ability to access information both in the department and within the system to support the department as appropriate
- Ability to analyze employee data and knowledge of document retention/editing
- Ability to understand and quickly respond to needs of the department and organization
- Ability to lead groups with diverse backgrounds to develop individuals, communicate goals, and manage conflicts positively
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform Yes- Scrubs Yes
- Business professional Yes
- Other (department approved) Yes
- Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area No- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Houston Methodist is an Equal Opportunity Employer.
