What are the responsibilities and job description for the Business Development Specialist position at Houston Methodist The Woodlands Hospital?
At Houston Methodist, the Business Development Specialist position is responsible for increasing outpatient and inpatient utilization of hospital services by educating and informing stakeholders, to include physicians, physician office staff, other health care entities, employers and the community, as applicable, about the services offered by Houston Methodist and the most efficient ways to access those services for their patients, members, employees and other constituents. This position markets services to assigned market area. The Business Development Specialist position will be responsible for maintaining a pipeline of prospective business, tracking all efforts and activities, and providing reports regularly to leadership. This position works closely with Houston Methodist Medical Staff, Directors/Managers/Executives and office staff to effectively expand utilization of Houston Methodist services and affiliated physicians. Must be able to travel on a regular basis.
PEOPLE ESSENTIAL FUNCTIONS
- Meets with internal and external stakeholders to develop relationships that will lead to new business for Houston Methodist. Exercises professional discretion regarding sensitive and/or confidential issues. Utilizes effective communication and diplomatic skills when dealing with internal and external stakeholders.
- Liaises with appropriate stakeholders to bring forth issues as identified related to service, operations, scheduling, and other barriers
- Maintains rapport with stakeholders to promote effective community health care provider interaction and appropriate utilization.
- Develops relationships and meets regularly with individuals and organizations in order to improve communications and education.
SERVICE ESSENTIAL FUNCTIONS
- Manages and prioritizes multiple tasks and regularly reevaluates priorities according to business needs.
- Effectively communicates changes in policy and/or new services and programs.
- Assists in problem solving and acts as a liaison to provide resolution as needed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Prepares reports to document and communicate activities using approved software.
- Stays abreast and adheres to current Stark, HIPAA and IRS regulations in accordance with Houston Methodist policies.
FINANCE ESSENTIAL FUNCTIONS
- Monitors regular reporting to meet/exceed quarterly targets.
- Researches, analyzes and monitors assigned market(s) to identify potential new business or improve current service offerings.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Coordinates or participates in activities related to physician/employer/community events such as new physician orientation, CME conferences, physician office education meetings, health fairs, benefit fairs, chamber of commerce events, advisory groups, focus groups, luncheons and outreach introductions. May participate in the development of program-specific web pages and marketing materials.
- Identifies opportunities to develop new business and assists with development and implementation as assigned.
- Facilitates relationships with stakeholders to increase effective and efficient professional interactions as needed.
- Recruits and/or onboards new team members, employees or physicians as appropriate.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree or additional four years of related experience in addition to the minimum experience requirements listed below in lieu of degree
WORK EXPERIENCE
- Five years of experience involving business development, sales or relevant experience required. If current Houston Methodist employee, experience in Business Development, Project Management, Marketing, Finance, clinical operations or other related experience will count toward total years of experience. *Healthcare experience highly preferred.
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Ability to work under pressure and balance many competing priorities in a positive and supportive manner
- Proficient in spreadsheet, word-processing, and presentation software
- Excellent verbal written and interpersonal communications skills
- Ability to professionally handle exposure to confidential/sensitive information
- Excellent analytical skills
- Ability to work effectively in team environment
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
- Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile:
Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.
Houston Methodist is an Equal Opportunity Employer.
