What are the responsibilities and job description for the Dispatcher Full-time/Days position at Houston Methodist West Hospital?
At Houston Methodist, the Dispatcher position is responsible for dispatching, tracking, and recording of maintenance requests assignments which include but not limited to: work orders, demand maintenance, preventive maintenance, painting, grounds keeping, and contractor services. This position may also be responsible for monitoring security access control, intrusion, video, communications, infant abduction, report management, and emergency management systems and coordinating and dispatching routine and emergency responses to security staff and additional departments as needed. The Dispatcher position serves as point person for customers in initiating and determining the status of work order and customer follow up review on completed work, proactively estimating work orders and assignments to allow adequate resource scheduling for each area. This position assists management in determining available resources and scheduling and provides support in screening and handling telephone calls and assist in routing departmental activities.
PEOPLE ESSENTIAL FUNCTIONS
- Works with management and department staff to determine available resources and scheduling for each area. Provides training to department personnel on required methods for entering requisitions and voucher requests.
- Informs customers of work order information, such status, and any anticipated delays. Follows with customers on work order closing and satisfaction of the completion of work.
- Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Serves as point person for customers in determining status of work order and/or to review completed work. Proactively estimates work orders and assignments to allow adequate resource scheduling for each area. Maintains record of work order request and dispatches request to appropriate staff/contractor.
- Maintains access inventory. Manages in-coming and out-going mail.
- Monitors security access control, intrusion, video, communications, infant abduction, report management, and emergency management systems. Coordinates and dispatches routine and emergency responses to security staff members.
- Completes necessary logs, reports, and documentation of security service requests, incidents, and other required information according to established guidelines
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Serves as record keeping of historical work orders. Maintains training records and assembles data for maintenance and filing of OSHA and EPA reports and logs, as well as other reports for outside agencies, as may be required.
- Ensures outside vendors/invoices are reconciled and submitted for timely payment to Supply Chain/AP.
- Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
FINANCE ESSENTIAL FUNCTIONS
- Coordinates processing and resolution of requisitions, vouchers, purchase orders, and capital /project materials.
- Maintains required financial data and dashboards of each area.
- Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Organizes Preventive Maintenance (PM) load projections and reports based on open/closed PM percentage.
- Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
- Two years of relevant experience
- Experience with dispatching and/or secretarial duties preferred
- N/A
LICENSES AND CERTIFICATIONS - PREFERRED
- BLS - Basic Life Support (AHA)
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to prioritize and manage multiple tasks simultaneously
- Must be organized, flexible and a team player
- Basic computer skills in MS Office Suite
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
- Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.
Houston Methodist is an Equal Opportunity Employer.
