Business & Community Outreach Specialist

Overview

JOB SUMMARYAt Houston Methodist, the Business and Community Outreach Specialist is responsible for the coordination of Community and/or Employer Relations development and management for the purpose of business growth. Works closely with leadership to ensure activities related to employer and/or community relations are aligned with the hospital strategic plan(s) and objectives and with growth initiatives targeted to community members. Develops, manages or assists with the hospital community benefit programs in collaboration with system efforts and resources and is responsible for community benefits activities. Develops, implements and measures the effectiveness of community and employer relations efforts and programs. Collaborates with executives, leadership team, physician liaisons, and/or corporate employer health services to build and improve as needed, relationships with the community, employers and school districts. May coordinate functions and activities such as health fairs and speaking engagements for physicians and/or within the community and targeted employers. Communicates and interacts on a regular basis with the Senior Leadership Team and directors and managers or other departments within the hospital.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
• INTEGRITY: We are honest and ethical in all we say and do.
• COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY: We hold ourselves accountable for all our actions.
• RESPECT: We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

Responsibilities

PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 30%

Coordinates and executes functions and activities such as community health fairs, speaking engagements, etc. aimed at fostering relationships with community and/or employers and other targeted community organizations and entities. (EF)

Identifies and assesses those organizations that should be targeted to build relationships and grow the organization's/hospital's business. Responsible for making contact, building and maintain relationships (EF)

Collaborate with peers and hospital leadership and community outreach specialists to strengthen community ties with the organization. (EF)

Represents the hospital and CEO to community with poise and professionalism. (EF)

SERVICE - 30%

Represents the hospital to external organizations. Develops strategic relationships with community organizations, area corporations, employers and the community, leading initiatives to establish, foster and improve hospital relationships with the community and targeted employers. (EF).

Serves as hospital representative to area chambers. Holds board or leadership positions on select community boards and/or leadership teams as appropriate. (EF)

Serves as a communication link between management, staff and outside agents (community representatives, community groups, physicians and their office staff). (EF)

QUALITY/SAFETY - 10%

Ensures the timely, complete and accurate exchange of information (written and verbal) and ideas with all stakeholders including market intelligence, competitor information and business opportunities. Keeps senior management/leadership up to date and informed as appropriate. (EF)

Stays abreast and adheres to current Stark, HIPAA and IRS regulations in accordance with Houston Methodist policies. (EF)

FINANCE - 10%

Responsible for the annual community benefit report including coordinating with all service line leaders, tracking events/personnel attended/marketing collaterals and verifying and validating expense for the state report. (EF)

Stays up to date on changes in assigned market(s) to identify potential new business or improve current service offerings. (EF)

Maintain community/stakeholder database identifying community and business leaders in the market area. (EF)

GROWTH/INNOVATION - 20%

Assess various sponsorship opportunities to meet the strategic objectives of the hospital, such as YMCA partnerships, galas, lunches, chambers, golf tournaments and health fairs. (EF)

Assists the hospital leadership team with organizing and identifying representatives to attend community events, galas, and other sponsored activities. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION REQUIREMENTS

• Bachelor's degree required. An additional four years experience in addition to the minimum experience requirement below can be considered in lieu degree.

EXPERIENCE REQUIREMENTS

• Three years of progressive experience in the area of public relations, marketing, community relations, sales, business or fund development
• Hospital or healthcare related experience preferred

License/Certification

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

• None

KSA/ Supplemental Data

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Ability to handle multiple projects simultaneously while able to meet critical deadlines
• Excellent verbal and interpersonal skills and ability to interact professionally across all levels of internal and external stakeholders
• Proficient in spreadsheet, word-processing and presentation software
• Ability to work effectively in a team environment
• Ability to represent the hospital with poise and professionalism

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) No On-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel** May require travel within YesHouston Metropolitan area May require travel outside Yes of Houston Metropolitan area **Travel specifications may vary by department. Please note any other special considerations to this job: __Driving company vehicle ________________________

Company Profile

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology.  Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.