What are the responsibilities and job description for the Residency Program Manager- Family Medicine Residency (Sugar Land) position at Houston Methodist?
Overview
At Houston Methodist, the Residency Program Manager position is responsible for comprehensive program management, including coordinating work and administrative support. This position will serve as administrative leader for one or more Graduate Medical Education (GME) programs in partnership with the Program Director and department administrator in operational and financial management of the program(s). The Residency Program Manager position will execute strategies while managing relationships internally with hospital leadership, program leadership, and GME Trainees. This position will develop, initiate and/or direct a wide range of programmatic activities including long- and short-term program planning, project development and management, recruiting logistics. The Residency Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements. The position is essential in training program operations and is a primary resource for learners, faculty and administrative staff. The Residency Program Manager position is a requirement of the accrediting agency, the Accreditation Council for Graduate Medical Education (ACGME) and may also serve as a resource for office staff members.Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS- Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence. Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identifies next steps. Works cross-departmentally to achieve innovative and actionable outcomes.
- Leads program strategies with key stakeholders and others to ensure department timelines, deliverables, and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups. Supports the due process for resident probation and termination procedures. Gathers appropriate documentation and ensures accuracy for review by Adverse Academic Action subcommittee.
- Monitors trainee and support staff morale and makes recommendations to program director. Recommends opportunities for improvement of department/program score for employee engagement.
- Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs. Regularly communicates with stakeholders to arrange meetings, confirm program schedules and discuss any program problems, ensuring that customers/clients are regularly informed on the status. Communicates with faculty, fellows, and residents, regarding action plans, program aims, programs trends, and compliance needs.
- Partners with management to evaluate the implementation and effectiveness of the assigned program, monitors progress and achievement of objectives and identifies corrective actions as indicated. Participates in Program Evaluation Committee (PEC) and assists with development of action plans.
- Develops and organizes department-level orientation for incoming trainees and support staff; presents computer training on residency management system and programs policies and procedures. Prepares and updates resident handbook and other orientation materials as needed.
- Manages internal and external program relations.
- Implements plans for launching programmatic elements within the focus area, providing support in planning and organizing cross-functional unit activities and committees. Operationalizes strategic plans and ensures the success of programs and/or assigned sponsorships/events.
- Participates in internal committees and task forces as assigned, ensuring that critical objectives are clearly explained, and action items are appropriately delegated.
- Develops and updates program-level policies, creates and implements dashboards to track program metrics and trends to support program aims. Informs stakeholders as appropriate.
- Assists in creating a program budget. Manages any changes that may create a variance in initial budget submission. Effectively manages the scope, schedule, and budget of program.
- Monitors program operation allocations and expenses and makes recommendations to program director as needed. Forecasts potential schedule delays and develops alternate plans.
- Serves as part of an interprofessional team that creates and executes mission-driven events. Proactively and independently problem solves when challenges present themselves.
- Assists in leading the development of outreach and communications strategies and plans, including assessing needs and opportunities and developing strategies and implementation plans relating to all external outreach, marketing, and communications within the scope of the role.
- Stays up-to-date with requirements and changes within assigned specialty, applies that information to daily work routines. Shares learnings with team members. Completes and updates the My Development plan on an ongoing basis. Ensures own career discussions occur with appropriate management.
Qualifications
EDUCATION- Bachelor's degree
- Five years of GME experience in a program coordinator or program management role
- Administrative support experience to include project coordination or project management
License/Certification
LICENSES AND CERTIFICATIONS - REQUIRED- N/A
KSA/ Supplemental Data
KNOWLEDGE, SKILLS, AND ABILITIES- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Exhibits excellent knowledge and the ability to interpret and articulate accreditation program requirements
- Exhibits excellent knowledge of board and/or institutional requirements of training program(s)
- Exhibits excellent knowledge of professional ethics, laws and regulations
- Demonstrates commitment to knowledge development
- Demonstrates expertise in administrative management of program
- Demonstrates expertise in program compliance management
- Ability to multitask and problem solve in coordinating multiple, simultaneous program demands
- Ability to successfully investigate, develop and/or implement solutions for ongoing regulatory demands
- Advanced leadership training and job skills
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL****Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
