What are the responsibilities and job description for the Lead Front Office Coordinator (Therapy Services) Full-Time - Bellaire position at HOUSTON PHYSICIANS' HOSPITAL?
JOB SUMMARY
The Lead Therapy Services Front Office Coordinator’s role is to perform, monitor, and oversee all admin functions at their assigned clinic.
QUALIFICATIONS
- High School Diploma required.
- Minimum of three years’ experience in an outpatient medical office setting.
- Experience in an Outpatient Physical Therapy practice setting preferred
- Two years of leadership experience in an outpatient medical office environment required.
- Excellent communication skills required.
- Ability to problem solve, multitask and prioritize.
- Proficient in MS office applications including Outlook, Word, Excel, and Powerpoint.
- Proficient with Electronic Medical Record software.
RESPONSIBILITIES:
- Day to day supervision of a team of front office coordinators at an assigned clinic.
- Assist the Clinic Support Supervisor with staffing schedules.
- Registers and schedules patients for therapy services.
- Maintains daily referral data to ensure patients are scheduled in a timely manner.
- Maintains insurance authorization information and communication per organization requirements and processes.
- Collects payments via credit card/check/cash and follows payment collections and posting processes.
- Has knowledge of medical billing and insurance practices at a level suitable for their role.
- Manages patient notifications and alerts efficiently and timely.
- Scans paperwork into multiple EMR systems.
- Maintains patient care records in accordance with HIPAA and local organizational rules and standards.
- Communicates and coordinates with the central business office team.
- Manages communication requests from patients in an effective and timely manner.
- Reviews schedules daily with local clinical leadership for efficiency and optimization.
- Communicates professionally and effectively in person, by phone, via electronic messaging platforms, and via email.
- Manages cancellations and rescheduling requests efficiently and timely.
- Assists the Clinic Support Supervisor with clinic administrative audits.
- Must be able to prioritize workload and multitask as required.
- All other duties as assigned
