What are the responsibilities and job description for the Lead Front Office Coordinator (Therapy Services) Full-Time - Bellaire position at HOUSTON PHYSICIANS' HOSPITAL?
JOB SUMMARY
The Lead Therapy Services Front Office Coordinator's role is to perform, monitor, and oversee all admin functions at their assigned clinic.
QUALIFICATIONS
High School Diploma required.
Minimum of three years' experience in an outpatient medical office setting.
Experience in an Outpatient Physical Therapy practice setting preferred
Two years of leadership experience in an outpatient medical office environment required.
Excellent communication skills required.
Ability to problem solve, multitask and prioritize.
Proficient in MS office applications including Outlook, Word, Excel, and Powerpoint.
Proficient with Electronic Medical Record software.
RESPONSIBILITIES :
Day to day supervision of a team of front office coordinators at an assigned clinic.
Assist the Clinic Support Supervisor with staffing schedules.
Registers and schedules patients for therapy services.
Maintains daily referral data to ensure patients are scheduled in a timely manner.
Maintains insurance authorization information and communication per organization requirements and processes.
Collects payments via credit card / check / cash and follows payment collections and posting processes.
Has knowledge of medical billing and insurance practices at a level suitable for their role.
Manages patient notifications and alerts efficiently and timely.
Scans paperwork into multiple EMR systems.
Maintains patient care records in accordance with HIPAA and local organizational rules and standards.
Communicates and coordinates with the central business office team.
Manages communication requests from patients in an effective and timely manner.
Reviews schedules daily with local clinical leadership for efficiency and optimization.
Communicates professionally and effectively in person, by phone, via electronic messaging platforms, and via email.
Manages cancellations and rescheduling requests efficiently and timely.
Assists the Clinic Support Supervisor with clinic administrative audits.
Must be able to prioritize workload and multitask as required.
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