What are the responsibilities and job description for the IT Support position at Houston Police Credit Union?
Full-time Description
Role
Provides IT support services to staff. Keeps computing systems operating efficiently and ensures that computing standards are implemented and enforced; Troubleshoots and resolves system problems and assists with project implementation. Must be able to work with minimal supervision, manage time effectively, maintain control over all current projects/responsibilities, follow up on all relevant issues. May perform other duties as assigned.
Major Duties And Responsibilities
35%
Install, configure, maintain, and troubleshoot Workstations (Desktops/Laptops) and all other computer related systems, devices and equipment (Printers, Scanners, etc). Maintain documented resolutions, operating procedure and equipment inventory.
30%
Respond to internal inquiries and help desk tickets. Develop solutions for common technical problems and component failures in user computing environment to deliver a sound and stable user experience, providing exceptional support while demonstrating a sense of priorities.
10%
Assists with management or administration of assigned servers or applications.
10%
Assists with management of user accounts for network and applications. Make certain proper permissions are maintained within applications.
10%
Assists with various IT projects as assigned
5%
Other duties as assigned
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Houston Police Credit Union is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requirements
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Preferred Skills
A high school degree or GED is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions. Must be able to work independently, show initiative and manage time.
Other Skills
Proficient in Microsoft Office products.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental And/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Salary Description $22-$28 per hour
Role
Provides IT support services to staff. Keeps computing systems operating efficiently and ensures that computing standards are implemented and enforced; Troubleshoots and resolves system problems and assists with project implementation. Must be able to work with minimal supervision, manage time effectively, maintain control over all current projects/responsibilities, follow up on all relevant issues. May perform other duties as assigned.
Major Duties And Responsibilities
35%
Install, configure, maintain, and troubleshoot Workstations (Desktops/Laptops) and all other computer related systems, devices and equipment (Printers, Scanners, etc). Maintain documented resolutions, operating procedure and equipment inventory.
30%
Respond to internal inquiries and help desk tickets. Develop solutions for common technical problems and component failures in user computing environment to deliver a sound and stable user experience, providing exceptional support while demonstrating a sense of priorities.
10%
Assists with management or administration of assigned servers or applications.
10%
Assists with management of user accounts for network and applications. Make certain proper permissions are maintained within applications.
10%
Assists with various IT projects as assigned
5%
Other duties as assigned
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Houston Police Credit Union is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requirements
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Preferred Skills
- Atera administration (Desktop management and help desk solution)
- Working knowledge of Office 365
- Working knowledge of Active Directory (account creation, group maintenance, etc.)
- Working knowledge of TCP/IP, DNS and network protocols
- Experience supporting a hybrid work force also a plus (Citrix)
A high school degree or GED is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions. Must be able to work independently, show initiative and manage time.
Other Skills
Proficient in Microsoft Office products.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental And/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Salary Description $22-$28 per hour
Salary : $22 - $28
