What are the responsibilities and job description for the Part-Time Box Office Associate position at Houston Rockets -- Toyota Center?
Part-Time Box Office Associate
General Description:
The Box Office Associate is a part-time position dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval. Box Office Associates are encouraged to exhibit integrity while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center guests. This position is required to work a schedule ranging from 3 to 20 hours per week depending upon the event schedule, with most call times starting at or around 5:00 p.m.
General Description:
The Box Office Associate is a part-time position dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval. Box Office Associates are encouraged to exhibit integrity while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center guests. This position is required to work a schedule ranging from 3 to 20 hours per week depending upon the event schedule, with most call times starting at or around 5:00 p.m.
Responsibilities:
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Handle outbound and inbound will call requests.
- Sell tickets using AXS ticketing software.
- Interact with guests to answer questions and resolve ticketing issues.
- Ability to handle cash and credit card transactions while keeping the cash drawer balanced.
- Maintain and stock supplies for the Box Office windows.
- All other duties assigned by supervisor.
Minimum qualifications:
- High School diploma
- Excellent customer service skills
- Excellent verbal communication skills
- Ability to work under pressure
- Prior use of AXS or similar ticket system preferred
- Applicant is required to work all Rockets games and Third-party events as scheduled. This schedule will consist of evenings, weekends, and holidays. Shifts typically begin at 5:00 p.m. and end at 9:00 p.m.
- Bilingual in English and Spanish preferred, but not required.
- **By applying to this position, you understand that you will be required to undergo a background check, drug screening, and credit check based on the nature of this position**
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
