What are the responsibilities and job description for the Vice President of Arena Operations position at Houston Rockets?
General Description:
The Vice President of Arena Operations is responsible for overseeing multiple departments including Facility Services, Engineering, Guest Services, Security, and Audio/Visual. This role will direct the management of Toyota Center daily with an emphasis on physical arena operations and event execution. Specific areas of responsibilities may change based on the candidate’s expertise.
Essential Responsibilities:
The Vice President of Arena Operations is responsible for overseeing multiple departments including Facility Services, Engineering, Guest Services, Security, and Audio/Visual. This role will direct the management of Toyota Center daily with an emphasis on physical arena operations and event execution. Specific areas of responsibilities may change based on the candidate’s expertise.
Essential Responsibilities:
- Carries out supervisory responsibilities for assigned staff in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems.
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Perform financial forecasting and budgeting for all facility expenditures. Manage projects and facilities function within confines of annual budget, both operating and CAPEX.
- Maintain safety standards for team members by developing and communicating procedures to conform to federal, state and insurance regulations as well as best practices.
- Determine and maintain all state and federal licensing, permitting and inspection requirements.
- Develop and manage all capital expenditure plans in coordination with other departments and functions.
- Provide direct leadership in making sure Toyota Center is a safe secure arena for our fans, partners, and employees including oversight of the Safety and Security Act certification and ongoing operations.
- Provide direct leadership in making sure Toyota Center provides championship caliber experiences for our fans and partners.
- Oversight of guest resolution procedures and program.
- Develop and maintain the customer experience scoring program and KPI’s.
- Oversight of all energy management and sustainability programs.
- Assist General Manager in oversight of all Food & Beverage operations and quality control.
- Participate in event planning and execution including Manager on Duty responsibilities.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree required.
- 10 years relevant experience in large scale building maintenance; construction and facility operations; Arena or Stadium experience strongly preferred.
- Proven knowledge of OSHA and other Federal Regulations as applicable to the operation of a public multi-purpose facility.
- Experience managing the execution of large-scale high-profile events in an arena or stadium.
- NBA and/or NHL experience strongly preferred.
- Ability to effectively manage the financial and operational aspects of multiple projects and department activities.
- Proven ability to successfully manage and lead a team.
- Exceptional attention to detail, organizational and multi-tasking skills required.
- Exceptional evaluation, prioritization, and decision-making skills.
- Ability to anticipate, plan, recommend, implement, and follow-through required.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel required.
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
