What are the responsibilities and job description for the Ticketing Intern (Year-Long) position at Houston Texans?
Looking for an internship that allows you to gain valuable, hands-on experience in the professional sports industry? If so, we have an opportunity with the Houston Texans!
The mission of the Houston Texans Draft Class program is to provide chosen future sports professionals the opportunity to gain valuable hands-on experience in the professional sports industry through exposure throughout the Houston Texans organization. The chosen future sports professional will make meaningful contributions to Houston Texans business and/or football operations through in-depth meaningful curriculum and experiences.
The Houston Texans are seeking an individual for the position of Ticketing Intern.
The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
The Texans Teammate Habits:
Dedication to the Team
Be Adaptable
Passion for Work
Win with Integrity
Own the Outcome
Basic Function: Assist in all customer service functions and projects as well as other Premium Seating and Ticket Operations activities as may be assigned.
Duties & Responsibilities:
Basic Function: Assist in all customer service functions and projects as well as other Premium Seating and Ticket Operations activities as may be assigned.
Duties & Responsibilities:
- Participate in all Customer Service/Membership Service projects, including, but not limited to, receiving fan complaints, comments, and suggestions; following up with all appropriate entities to ensure satisfactory resolution of customer service situations; and tracking customer feedback.
- Assist in planning and executing special events held for season ticket holders.
- Assist in with various aspects of the season ticket holder renewal process.
- Assist with basic office tasks relating to customer service functions.
- Manage ticketing storage area and asset inventory.
- Assist with Ticket Operations projects as assigned, including, but not limited to, payment plan management, invoice management, pricing, and reporting.
- Assist with the assignments and communications for gameday ticketing employees.
- Assist with the setup and breakdown of all ticketing-related items on gamedays.
- Participate in the administration of the employee recognition program and other employee initiatives.
- Assist in the delivery of all ticketing department shipments (tickets/parking passes, invoices, gifts, etc.)
- Perform various other tasks that may be assigned from time to time by the Director of Ticket Membership Service and other departmental staff.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Skills Required:
- Strong organization and time management skills.
- Management of multiple tasks with multiple priorities.
- Effective verbal, written and interpersonal communications.
- Must be able to maintain confidential and/or proprietary information.
- Must possess ability to provide outstanding customer service and to build strong relationships with clients.
- Must be professional and dependable with strong problem-solving capabilities.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Proficiency in Microsoft Office software.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Previous professional sports industry or customer service experience preferred.
Title: Ticketing Intern (Year-Long)
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Director of Ticketing Membership Services
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Director of Ticketing Membership Services
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
