Membership Representative

A successful candidate in this role will be comfortable and confident in serving as an “ambassador” providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.
This position is required to work many weekends and holidays throughout the year.

Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.
Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

Responsibilities:

• Answer member questions and assist members with questions, comments and concerns.
• Update and make changes to member accounts.
• Maintains customer service standards according to established guidelines.
• Provides exceptional internal and external customer service.
• Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience
• Collects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.
• Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.
• Sell memberships to the general public as part of a rotation of each station within department as needed
• Operates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.
• Assist the Membership department with special events as requested.
• Must be available to work numerous weekends and holidays.

Experience/Qualifications:

• 3 years of experience in and customer service within a high-volume operation with heavy customer contact is desired
• Ability to maintain a high level of confidential information
• Must be able to multi-task and prioritize workload
• Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.
• Proficient in speaking Spanish preferred, but not required

ABOUT HOUSTON ZOO
The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.
Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits
Full-time, regular positions are offered the following benefits.

• Medical and Prescription Drug
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match

Full-time and Part-Time, regular positions are offered the following additional benefits.

• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking

Houston Zoo is an Equal Opportunity Employer

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.