What are the responsibilities and job description for the Club Sales Member Services Coordinator position at Houstonian Campus LLC?
Job Description
Job Description
Position Purpose :
The Member Service Coordinator is an employee whose duty is to act as a liaison between the Members of The Houstonian Club and the Houstonian Club management team.
Working Relationships :
Reports to the Director of Sales. Will work closely with the Club Sales Administrator, Sales Managers and the Social Events Coordinator for the New Member Reception. Also, will work with the Club General Manager, Assistant General Manager and Director of Sales on communicating sensitive Member matters.
Primary solo responsibilities in order of priority :
- Receive member inquiries and calls in the reception area of the Membership office.
- Welcome New Members to the club via email and provide their Member App credentials. This includes congratulating upgrades.
- Follow up with New Members and answer any questions pertaining to the Club.
- Four times per year, assist Director of Sales and Social Events Coordinator with hosting the New Member Reception.
- Sends out welcome emails to all new or reactivated memberships. Also, this individual will extend an offer to go to lunch, attend a social event or to take a class. This will help our new members during the on-boarding process. He or she will be responsible for a 30 day, 60 day and 90 day follow up.
- Responsible for making changes in membership including adding and subtracting dependents and spouses. Work in excel to make sure all data is reported.
- Understand all aspects of setting up new memberships in our membership system should the Club Sales Administrator be out or off campus.
- May be asked to attend Club Sponsored functions.
- Attends all sales training, Gymsales training, CSI (soon to be Shapenet) and meetings required for Emergency Procedures.
- Serve as a Club Notary.
- Make changes to payment method for Members.
- Restock and reorder utility closet.
- Process Sales Tax returns.
- Send condolences to Family members of deceased members, including flowers, spoonful of comfort, special contribution requests.
- Assist Members with IAC reciprocity requests.
- Review guest pass requests and approvals.
Responsibilities which cross over with Club Sales Administrator :
Knowledge and Skills :
Must have excellent verbal and written skills and exceptional customer service skills. Must be able to multi-task and have excellent organizational skills. Must be able to think quickly on feet to handle very sensitive situations concerning members or guests. Must observe and act according to culture of company, integrity, honesty, treat others with dignity and respect, friendly, etc. Computer proficient in Microsoft Word, Excel. Will need to be trained on our software systems including Gymsales, CSI and Salesforce.
Education and Work Experience :
High school diploma or equivalent office / clerical support experience. Previous customer service experience is strongly preferred.
Work Environment :
To perform the duties of this position successfully, an employee is required to execute the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Employees in this position will be required to work in a fast-paced general office environment, where there is typically a moderate noise level.
Physical Requirement :
Physical requirements of this position include having the ability to sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https : / / www.dol.gov / sites / dolgov / files / ofccp / regs / compliance / posters / pdf / eeopost.pdf
