Covery Coordinator

Job Description

Job Description

JOB SUMMARY

This position is responsible for providing leadership in daily sales and client relations at The Covery by The Houstonian Club. This position supervises all Client Services personnel and works closely with the Charge / Lead Nurse, RN to ensure consistency of service within the medical staff.

The Covery Client Service Coordinator should have a background in sales. Experience in operational management in a luxury service setting is a plus. This coordinator should have knowledge of each modality offered by The Covery, and the ability to explain the functions and benefits of each in a way that sets clients at ease and encourages them to experience all our offerings. As the leader for the sales function, the Covery Client Service Coordinator will generate leads and help plan marketing strategies to increase sales, as well as manage client relations. This coordinator is a natural relationship builder who easily connects with Club Members and the community to discover needs and offer solutions through services provided by The Covery. The Covery Client Service coordinator must be extremely organized and self-motivated to achieve sales goals, consistently and promptly communicating with clients, potential sales leads and Club Members who may provide referrals.

In addition to their Sales role, this coordinator functions as the operational supervisor, leading and supporting the Client Services Staff, ensuring the safe and effective operation and preventative maintenance of all equipment, and maintaining an appropriate inventory of non-medical supplies. This coordinator should have the ability to train the team to deliver a luxury service experience while maintaining guest safety and satisfaction according to The Covery operating standards and maximizing profit. This coordinator is responsible for ensuring full compliance with state and federal laws and regulations for medical facilities and patient privacy.

RESPONSIBILITIES & DUTIES

• Build relationships with Club staff and members to generate leads
• Able to work a flexible schedule that may at times exceed 40 hours per week. Will be required to work weekends as needed
• Maintain and work lead database, keeping accurate records and details on each lead
• Close sales, including all paperwork and financing notes
• Generate additional leads through professional alliances outside the Club
• Participate in social functions to develop sales leads, including but not limited to attending member functions, social functions off Campus, etc.
• Give clinic tours and meet prospective members
• Consistently meet or exceed monthly sales goals
• Creating sales leads through master prospecting, networking, member referrals and through Club utilization such as working out or attending Group Exercise classes. (Utilizing the Club is valuable but not required)
• Attend weekly Club Staff Meetings
• Create a positive environment for outstanding member relationships that ensure customer service, satisfaction and future referrals
• Must always work in a safe manner
• Lead the Client Service / Sales Team in daily duties
• Keep all work areas clean, safe, sanitary, and orderly at all times
• Hold all team members accountable for the Covery standards and systems
• Ensure confidentiality of all clients and follow HIPAA guidelines
• Manage non-medical retail inventory levels and controls
• Help create and manage team members’ schedules to meet clinic needs while operating within budget
• Create and manage Budgets and Goals for The Covery
• Consistently operate the Covery as guided by The Houstonian Club General Manager and Trellis Director, while maintaining a positive and rewarding relationship with the Covery team, the Club team, and the local community
• Manage the preventative maintenance program on all equipment and ensure quick repair when needed
• Train all team members in non-medical duties and ensure compliance with company standards and employment laws, including interviewing, hiring, coaching, and counseling, terminations, and other general work duties and procedures
• Conduct weekly team meetings
• Perform all other duties and responsibilities as assigned

SKILLS & QUALIFICATIONS

WORK ENVIRONMENT :

To perform the duties of this position successfully, an employee is required to execute the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Employees in this position will be required to work in a fast-paced medical / clinical where there is typically a low to moderate noise level.

PHYSICAL REQUIREMENTS :

Physical requirements of this position include having the ability to : sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, operate a variety of medical equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https : / / www.dol.gov / sites / dolgov / files / ofccp / regs / compliance / posters / pdf / eeopost.pdf