Job Description
Job Description
MAJOR FUNCTIONS :
Welcoming guests and assisting them. Responsible for performing nail spa services in the manner trained by Trellis Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Trellis Spa standards and profit maximization.
GENERAL RESPONSIBILITIES :
- Adhere to all standard policies and procedures and Texas Department of Licensing Regulation Laws.
- Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude towards co-workers and the job being performed.
- Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. Employee scent should always remain neutral. Light make-up should be applied prior to arriving for your shift.
- Adhere to a professional relationship with clients of The Houstonian and Trellis Spa. Discussion of internal matters of any sort with clients is not permitted.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
SPECIFIC RESPONSIBILITIES :
Provide consistent professional nail services in accordance with spa protocols.Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.Properly care for equipment, implements and tools and use proper amounts of product to assist with cost controls.Have complete knowledge and understanding of all nail services and products while educating and training guests in these areas.Communicate to management any and all occurrences involving staff or guests in the spa that require attention.Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and / or discounts available.Retail Sales are a requirement and a part of the guests continued home care.Promote home care programs, meeting minimum retail sales goals.Handle guests’ questions and concerns professionally and courteously.Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.Possess ability to work without direct supervision.Maintain a positive attitude and contribute toward a quality work environment.Regularly attend, participate in and support training and staff meetings for the spa.Assist in all areas of spa operation as requested by management.Perform all services for which training has been received in the allotted period and without personal interpretation of the treatment application.Promote and sell retail products.Keep work area neat and clean at all times, personal items should never be visible, including cell phone.Keep work area stocked with sufficient supplies for a full day of operation.Clean equipment and common areas used after performing services.Properly use authority within given guidelines to ensure guest satisfaction.Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.Assist other departments whenever necessary (and available).Attend all training sessions, learning new techniques to be used in the performance of the job.Maintain current certifications / licenses to be displayed in the spa. It is the therapist’s responsibility to never allow this license to expire. If this happens, immediate suspension without pay will be necessary.Perform any reasonable tasks assigned by a supervisor or manager.Attend all staff meetings.Report any maintenance problems throughout the spa to the proper authority.Stay current and educated with new treatments and products in the Spa industry.Promote self as well as other Spa, Hotel and Club affiliates and services.Support fellow staff members by noticing how they are feeling and providing compassion.Must maintain client and spa business confidentiality / privacy at all times.WORK SCHEDULE :
The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.At times due to lack of business, it may be necessary to reduce work hours.The Spa is currently open to guests from 8 : 00 AM to 6 : 00 PM Monday through Wednesday and from 8 : 00 AM to 8 : 00 PM Thursday through Sunday. This may change based on business needs.Report to work on time for your scheduled shifts.Weekend work schedules are a part of this position.PREREQUISITES :
Must speak fluent English.Must be a certified and licensed nail technician in the State of Texas. All certifications will be displayed in the nail salon. A copy will be filed with the Spa.Must have a minimum of 1-year previous experience.Must be able to deal with people in a professional manner under pressure.Must be flexible in work scheduling.Must be able to perform some strenuous physical labor (lifting boxes).Confidentiality with co-workers and clients regarding ANY in-house practices is a must.Professional appearance.Must be dignified : treat people at all times with courtesy and respect.trustworthy : be completely honest in all interactions with others.
accountable : stand behind the work you do.
friendly : show compassion and respect.
SAFETY AWARENESS :
Attending all Houstonian training classes offered upon hire.Follow all aspects of job safety.Understand that the job may require bending, stooping, and lifting of materials up to 20 pounds.SPA PHILOSOPHY :
When hired by the Spa at The Houstonian and upon completion of a training program, you will join a select group of professional men and women who are dedicated to providing the finest service in the spa industry. You may be required to work weekends, holidays and irregular hours. You will be confronted with a great variety of people with an equal variety of needs. You will have to think on your feet, keep smiling and make sure our guests want to return to the Spa at The Houstonian.
Most importantly, adapt to the theory of “If it is not in my job description it does not mean I am not responsible for it.”
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https : / / www.dol.gov / sites / dolgov / files / ofccp / regs / compliance / posters / pdf / eeopost.pdf
