Job Description
Job Description
Position Summary : Sales Associates ensure that each guest receives outstanding service by providing a friendly environment, which includes consistent greeting and acknowledging every guest, maintaining solid product knowledge about merchandise, protecting company assets, and providing all other aspects of customer service.
Responsible to : Store Manager
Customer Service
- Thorough knowledge of all services; special orders, tailoring, shipping, gift cards, embroidery, gift-wrap, personal shopping and follow up
- Maintains an awareness of all promotions and new arrivals
- Work outside the point of sale at all times when not servicing guests
- Utilizes store communication tool (email) daily to stay well informed for each guest / member and information being shared
- Ability to work with more than one guest at a time
- Drives brand loyalty by presenting an outstanding shopping experience that includes a neat, clean, sized and replenished floor
Sales
Management of client databaseDetermine needs of guests and make suggestions while providing product knowledgeStudy product features, current trends and benefits to promote multiple salesKnowledge and achievement of daily / monthly sales goalsComplete customer transactions with speed and accuracyInventory Management
Understand how inventory movement through sales and returns affect inventory accuracyAssist in processing and replenishing merchandise and monitoring floors, shelves & back stockAssist with markdowns as directedParticipate in physical inventory countsProvide feedback on shop inventory, reorders, guest commentsOversee and authorize guest returns, exchanges, merchandise credits and discounts according to company policies and proceduresEnsures compliance of company practices, policies and procedures for loss and how to addressKnowledge in ability to correctly print merchandise ticketsOperations
Complete knowledge of store(s) layout and purpose; sales floor, storage and back stockMaintain shop’s visual merchandising and housekeeping standardsParticipate in floor moves and training initiativesPerforms any other duties as assigned by manager or supervisorAssures the completion of all POS transactions and the proper control of all media at the registers according to company policies and proceduresWork to accomplish store’s daily / weekly to do list / opening / closing listsUtilize all tools and resources regarding operational excellenceKnowledge and Skills
Level / Compensation based on experience, skills, competency and education)
Prior retail sales experience and customer service experience preferredRetail knowledge and math skillsAbility to operate all equipment necessary to perform the essential functions of the jobMust have excellent verbal and written communication skillsAbility to work independently and as a teamMust have ability to work a flexible scheduleMust be able to work weekendsMust be able to work outside in elementsMust have ability to process information / merchandise through POS register systemProficiency in Microsoft OfficeWork Experience
Demonstrates a culture in promoting diversity, equity and inclusion through development and modeling5 years of guest experience (preferably luxury clothing) and a business / fashion / marketing degree is a major plusHands on experience with POS / operation systemsExceptional communication and engagement skillsImpeccable business ethics and professional integrityPhysical Requirements :
Must be able to lift up to 30 pounds on a consistent basisMust be able to push on wheeled dolly or transport device up to 50 lbs up an incline. Weight may changeMust be able to bend and stoop on a regular basisMust be able to stand for long periods at a timeMust be able to work in a safe manner, following safety policies and proceduresMust be able to stand on a 6’ ladderThe Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https : / / www.dol.gov / sites / dolgov / files / ofccp / regs / compliance / posters / pdf / eeopost.pdf
