Racquet Sports Associate- Flex

The Club Racquet Sports Associate is responsible for the daily operation of the Racquet Sports Plaza activities which includes indoor and outdoor tennis, pickleball, paddle ball and the Courtside Pro Shop. This fast paced department will greet all members and guest and assist with their racquet sports needs including daily operations, food, beverage and retail duties. Must be proficient with verbal and written communications, answering the phone, scheduling court reservations, lessons, clinics and mixers. The Racquet Sports Associate is responsible for the administrative support of day–to- day operations for the Racquets staff including filing, taking messages, cleaning, organizing, and other office duties. Must be over 18 years of age and have current TABC certification.

Working Relationships:

Reports to the Director of Racquet Sports and Retail Outlets Manager. Works closely with the professional Racquet Sports team and exhibits exceptional customer service and professional behavior towards members, prospects and employees. Assists the racquets professionals in booking courts, lessons, billing, returning phone calls and organizing teaching supply closets.

Duties and Responsibilities:

• Racquet Shop Associate is responsible for the day-to-day operations of Courtside Pro Shop or Tennis Office including customer service, sales, inventory management and completing daily operational checklist.
• Maintains designated areas in a neat, clean and orderly manner to present a professional and welcoming environment to members, guests and prospects.
• Helps answer general racquets questions about pricing, merchandise, and programs.
• Responsible for operational and technical duties, answering phones, and booking tennis reservations.
• Assists Racquets professionals daily.
• Responsible for roll drying the outdoor courts after rain and grooming the padel courts.
• Assists with office tasks and needs such as Excel, Word, copying, faxing, and filing.
• Assists with emails, websites, and Houstonian app communication to racquets membership.
• Billing of programs including the junior program and Fay school.
• Assists with month end inventory and ordering supplies as assigned.
• Must be able to set up ball machine and operate it properly for members.
• Performs any other tasks or projects as assigned. Performs all duties in a safe manner.
• Assists in making brochures for the tennis programs.
• Assists Racquets staff when needed to pick up kids from the Bungalow and assists in escorting kids under 12 on restroom breaks.
• Protect the establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.

Knowledge and Skills:

• Must have excellent written and verbal communication skills as well as outstanding customer service skills.
• Must have ability to perform daily work at a high level of accuracy.
• Must have excellent organization skills and be able to effectively handle multiple tasks at once.
• Proficiency in Microsoft Office and knowledge of Excel is required.
• Must be able to maintain a high level of professionalism and integrity while coordinating the operations of the Racquets office.
• Must be able to prioritize workload accordingly and be capable of working with all levels of the organization as well as assisting members.
• Must maintain T.A.B.C. certification annually.

Education and Work Experience:

• High School, or equivalent GED education
• Computer experience, Word, Excel, Internet
• Customer service experience in a high volume setting
• TABC license.

Physical Requirements:

Physical requirements of this position include having the ability to:

• Sit for extended periods of time,
• Stand, climb, walk,
• Use a computer and printer with or without vision aids,
• Enter data into computer,
• Operate standard office equipment,
• Use a telephone,
• Hear and understand at normal levels and on the telephone, with or without assistive devices,
• Speak so that others may understand at normal levels and on the telephone,
• Stoop, reach overhead, grasp, push, pull, move, write, lift up to 30 lbs. on an occasional basis and push a 50 lb. dolly.
• Work indoors in a temperature-controlled environment most of the time, and sometimes work outdoors in extreme temperatures.

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Licenses & Certifications

• TABC Seller Training Cert