Information Technology Assistant

Job Summary

We are seeking a proactive, highly skilled IT Administrator to join our IT team. This role requires extensive experience in Office 365 Administration, Azure Portal, and ticket management, as well as strong problem-solving skills and the ability to work independently without constant oversight. The ideal candidate will be responsible for managing IT support tickets, maintaining cloud-based infrastructure, and optimizing IT workflows to improve efficiency.

Key Responsibilities:

Helpdesk & Ticket Management (40%)

• Act as the frontline IT support, triaging and resolving technical issues.
• Manage and prioritize tickets within the IT helpdesk system, ensuring timely resolution.
• Escalate complex issues to the appropriate IT personnel while maintaining accountability.
• Develop knowledge base articles to streamline troubleshooting.

Office 365 & Azure Administration (30%)

• Administer Office 365 (user management, licensing, security policies).
• Manage Azure Portal, including identity and access controls, MFA enforcement, and cloud security monitoring.
• Monitor system health, storage usage, and infrastructure performance.
• Perform security audits and enforce IT best practices.

IT Systems & Cloud Applications (20%)

• Maintain and optimize WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive and other environments.
• Automate repetitive IT tasks using PowerShell scripts and system integrations.
• Optimize Office 365 & Azure licensing costs through audits and de-provisioning.
• Implement best practices for SharePoint and OneDrive file management.

Process Improvement & Proactive IT Management (10%)

• Identify inefficiencies in IT workflows and propose automation or process enhancements.
• Maintain IT asset inventory and track company-provided hardware.
• Work cross-functionally with other departments to align IT solutions with business needs.
• Conduct user training sessions on Office 365, cybersecurity, and IT policies.

Requirements:

Technical Skills & Experience

✅ 5 years of IT experience, including at least 3 years in Office 365 and Azure administration.

✅ Strong expertise in Acuity scheduling system, Office 365 Admin, and Azure Portal.

✅ Experience managing IT support tickets and helpdesk systems.

✅ Proficiency in cloud-based applications: WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive, Make, Dynamics 365/Salesforce/Keap, and others.

✅ Ability to automate workflows using PowerShell scripts, power automate, graph api.

✅ Solid networking knowledge (DNS, DHCP, firewalls, authentication protocols).

✅ Understanding of cybersecurity best practices, MFA implementation, and user access control.

Soft Skills & Attributes:

✅ Highly proactive, able to take ownership of tasks without micromanagement.

✅ Strong problem-solving skills and ability to work in a fast-paced environment.

✅ Excellent written and verbal communication skills for documentation and user training.

✅ Customer-service oriented approach with a focus on user satisfaction.

✅ Detail-oriented, with the ability to maintain accurate records and documentation.

Preferred Certifications (Not Required but a Plus)

✔️ Microsoft 365 Certified: Fundamentals (MS-900) or Associate (MS-102)

✔️ Azure Fundamentals (AZ-900)

✔️ ITIL Foundation Certification

✔️ CompTIA A or Network

Why Join Us?

• Company-provided hardware for seamless remote or in-office work.
• Autonomy & trust – we value independent thinkers who take ownership.
• Collaborative environment with direct exposure to IT and business leadership.

***This is a on-site position. Please only apply if you're in Miami or planning on relocating. ***

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HTM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.