What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Howard Air?
About the Role :
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative . In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.
Key Responsibilities :
- Answer inbound phone calls to schedule service appointments.
- Schedule service maintenance, breakdown repairs, and new equipment installations.
- Manage inbound email and web portal inquiries.
- Make outbound calls to existing clients to coordinate service appointments.
- Assist the sales team with tasks such as :
- Report and track sales performance
- Educate clients about our products and services
- Scheduling sales appointments
- Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.
Qualifications :
What We Offer :
Incredible Workplace Perks :
Join Our Team :
If you're passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we'd love to hear from you!
Pay Range
18-$22 USD
Howard Air
For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work / life balance, along with the best tools, equipment, vehicles, and facilities in the industry.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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Salary : $18 - $22
