Installation Admin Assistant

We are seeking a highly organized and customer-focused Installation Administrative Assistant to support our HVAC installation operations. This role is essential in ensuring a seamless experience for customers while managing scheduling, inventory, and communication between technicians, suppliers, and clients. Your ability to coordinate, problem-solve, and provide top-tier customer service will directly impact the efficiency of our HVAC installations.

Key Responsibilities

Project Coordination & Scheduling

• Assist in scheduling and coordinating HVAC installation jobs, ensuring proper technician assignments based on skillset, availability, and location.
• Maintain and update the installation calendar to optimize efficiency and reduce delays.
• Communicate with customers to confirm installation timelines, address concerns, and provide clear expectations.
  
  

Inventory & Materials Management

• Coordinate with the warehouse team to ensure necessary equipment and materials are available before installations.
• Track inventory levels, anticipate material shortages, and assist in placing orders.
• Ensure all permits and required documentation are completed before installation begins.
  
  

Customer Service & Communication

• Serve as a primary point of contact for customers throughout the installation process, providing updates and proactive communication.
• Address customer concerns professionally and work to resolve issues before they escalate.
• Support a positive customer experience by answering questions and offering solutions tailored to customer needs.
  
  

Administrative Support & Process Improvement

• Identify inefficiencies in scheduling, communication, or inventory management and recommend improvements.
• Work closely with project managers, sales representatives, and field technicians to create a seamless workflow.
• Maintain accurate records, files, and reports related to installation projects.
  
  

Qualifications

• 2 years of experience in an administrative, scheduling, or customer service role in HVAC, construction, or a service-based industry.
• Strong organizational and multitasking skills with attention to detail.
• Experience with dispatching software and scheduling tools (ServiceTitan, FieldEdge, etc.) preferred.
• Excellent customer service and communication skills to handle inquiries and resolve issues.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
  
  

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, holidays, and sick leave.
• Career Growth: Opportunities for professional training and advancement.
• Supportive Work Environment: A team-oriented culture that values employee contributions and development.
  
  

Apply Today -

How

Pay Range

$24-$27 USD

Howard Air

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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