What are the responsibilities and job description for the Technical and Sales Trainer position at Howard Air?
Job Description
Job Description
Training and Development Specialist
Howard Air & Plumbing is a leading HVAC solutions provider, committed to delivering high-quality products and services. As part of our ongoing expansion, we are seeking a Training and Development Specialist to join our team. In this role, you will be responsible for providing comprehensive training to company employees, ensuring they are equipped with the knowledge and skills to follow processes effectively, deliver exceptional client experiences, drive sales opportunities, and contribute to business growth.
Key Responsibilities :
- Develop and deliver engaging training programs on HVAC systems, products, and solutions.
- Train new hires and provide ongoing development to existing employees on following established processes, improving technical knowledge, enhancing client experience, and driving customer retention.
- Create and maintain training materials that promote client satisfaction, foster long-term relationships, and drive revenue.
- Conduct weekly in-person training and ride-alongs with technicians and sales reps, providing feedback to improve performance.
- Monitor adherence to processes in the field, ensuring excellent client experiences, loyalty and revenue growth.
- Encourage and train technicians to identify sales opportunities, engage clients, and drive revenue through additional HVAC solutions and services.
- Stay current on industry trends, new products, and technologies to ensure the team is always equipped with the latest knowledge and best practices.
- Collaborate with management and leadership teams to ensure training objectives align with company goals, operational processes, and key performance indicators (KPIs).
Qualifications :
Pay Range
75,000—$85,000 USD
Howard Air
For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work / life balance, along with the best tools, equipment, vehicles, and facilities in the industry.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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Salary : $75,000 - $85,000
